Customer Success Manager, Agency

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, and account management, we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a Customer Success Manager for the Agency business at BrightEdge, you will work closely with the SEO and Content teams of leading digital marketing agencies to support their strategic application of BrightEdge technology. Your mission is to drive business goals and objectives in their organic search (SEO) initiatives. You will thrive in a fast-paced, results-oriented environment and share a passion for driving customer success.

Responsibilities

• Create a plan to execute customer goals using the BrightEdge platform and work within your portfolio’s BrightEdge accounts to achieve this value.
• Identify potential risks and understand the customer's level of adoption, collaborating with other teams to create solutions that ensure customer happiness.
• Prepare and execute quarterly customer success plans.
• Add value and platform expertise to grow customer usage of BrightEdge within each account, introducing new features and best practices.
• Develop new materials—presentations, roll-out plans, and proposals.
• Track and report on critical metrics for customer success.

Requirements

• Bachelor’s Degree.
• 3-4 years of experience working in a Digital Marketing Agency, Account Management, or Customer Success setting.
• Experience working towards a renewals and upsell quota.
• Excellent verbal and written communication skills, with an entrepreneurial mindset.
• Proven ability to work and thrive in a fast-paced, results-oriented, hands-on environment.
• Experienced background in SaaS, digital marketing, and/or SEO.

Benefits

• Motivating, high-impact work that builds your career.
• Medical, dental, and vision insurance with multiple package options.
• 15-23 days PTO depending on tenure plus 10 paid holidays.
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs.
• Discounted gym membership and fitness benefits.
• No or low-cost therapy and professional coaching sessions through Spring Health.
• 4-6 weeks fully paid parental leave.
• Pet wellness and insurance plans to keep your furry family healthy.

Pay

This role offers a base salary plus a quarterly performance bonus on a 70/30 split. The listed range reflects the total on-target earnings (OTE) for this position. Actual compensation will depend on your skills, experience, location, and other job-related factors.