Customer Success Leader, Enterprise

Role Overview

The Enterprise Customer Success Leader role at Harvey is responsible for building, leading, and scaling a high-performing team of Customer Success Managers focused on enterprise clients. This role will drive customer adoption, satisfaction, and long-term partnership with some of the world’s most sophisticated law firms and Fortune 100 companies.

What You’ll Do

• Lead, mentor, and develop a team of Enterprise Customer Success Managers to deliver exceptional client outcomes and retention.
• Partner cross-functionally with Sales, Product, and Engineering to drive customer adoption, engagement, and expansion.
• Develop and execute scalable success strategies, processes, and metrics tailored to the enterprise segment.
• Serve as an executive sponsor for key enterprise accounts, providing strategic guidance and building trusted relationships.
• Identify risks and opportunities across the customer base to drive proactive engagement and ensure customer satisfaction.
• Represent the voice of the customer internally, influencing product roadmaps and operational improvements.

What You Have

• 8+ years of experience in Customer Success, Account Management, or related client-facing roles, with at least 3+ years leading enterprise CS teams.
• Proven experience working with complex, global enterprise clients in the AI, SaaS, legal, or technology sector.
• Strong strategic thinking and operational execution skills with an ability to build frameworks and scale programs from the ground up.
• Exceptional communication and executive presence, with the ability to build trusted relationships at the C-suite level.
• A coaching mindset and passion for developing high-performing teams.

Nice to Have

• Background in law or experience in the legal technology sector.
• Previous experience in consulting or professional services firms.
• Experience working with or supporting large financial institutions or asset managers.

Compensation

$191,800 - $250,000 USD OTE 80/20 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.