Customer Success Lead

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate, EEO, etc. We need to parse the posting. Content: - Location: In-office role at our Uptown Charlotte office (maybe part of About the role? Could be a short paragraph.) - About the role: The first paragraph after location: "Take the Lead in Customer Success! Ready to build meaningful, long-term relationships with small business owners? As a Customer Success Lead at Townsquare Interactive, you’ll deliver expert service that helps clients maximize their marketing investment. This is your opportunity to partner with clients, drive adoption of our solutions, and showcase the real ROI of our platform—all while building a rewarding career in client success." - Why Townsquare Interactive? This could be About the company, maybe "About the role" or "About the company". But headings allowed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map sections accordingly. We have sections: - About the role (maybe includes mission, competitive advantage, training & development, culture, opportunity & stability, impactful solutions, giving back). Could be considered "About the role" or "About the company". We'll put as About the role. - Responsibilities: "What You’ll Do:" bullet list. - Requirements/Qualifications/Skills: "What You’ll Bring:" includes Bachelor's Degree required, previous customer success or sales experience preferred, excellent written and verbal communication skills, strong follow-up and problem-solving abilities, high attention to detail, ability to prioritize, proactive approach. Could be split into Requirements (education, experience) and Skills (communication, problem solving, etc). But we can combine into Requirements or Qualifications. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). We can decide to include Requirements and Skills separate if content supports. We have "What’s In It for You?" which includes benefits: Competitive base salary + bonus program, 3 weeks PTO + 9 paid holidays (including 2 personal days), Volunteer Time Off, Health, Dental, Vision, and Pet Insurance, 401(k) with company match + Employee Stock Purchase Plan, Company-provided laptop, Comprehensive training program, Clear paths for advancement. That's Benefits. Also Pay: "Competitive base salary + bonus program" could be Pay. But we could put Pay as separate if we have specific salary numbers? Not given. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state competitive base salary + bonus program, but not a specific number. Is that considered "real, specific content"? It says "Competitive base salary + bonus program" - that's somewhat vague but still mentions salary and bonus. It's not "not specified" or "TBD". It's a statement. I'd say we can include Pay section with that line. However we also have Benefits section with other items. Could combine Pay and Benefits into one Benefits section? The instruction: Prefer a few substantive sections over many thin ones. So maybe combine Pay and Benefits into a single "Benefits" section that includes salary info. But we have separate headings allowed; we could just have Benefits and include salary line there. That seems fine. Schedule: Not mentioned. No schedule info (like full-time, hours). So we omit Schedule. We also have location: In-office role at our Uptown Charlotte office. Could be part of About the role or a short paragraph before sections. We must not include boilerplate like EEO, drug-free workplace, etc. Remove those lines. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from the posting, but we can reformat. Let's extract substantive paragraphs: Location: In-office role at our Uptown Charlotte office. About the role / Why Townsquare Interactive? includes: - Mission: help small and medium-sized businesses grow and succeed. All-in-one business management platform enhances customer flow, digital marketing services drive more customers (website design, SEO, social media, reputation management). Take stress out of promoting their business. - Competitive Advantage sections: * Training & Development: best-in-class training from day one, expert in client success, onboarding, operations, digital marketing solutions. Development beyond onboarding equips skills for long-term career success. * Culture: hire for character, coachability, accountability; collaborative, team-first environment; strong cross-functional partnerships; shared wins; workplace people enjoy. * Opportunity & Stability: Established over a decade, high-growth mindset, ground-floor opportunity within multi-million-dollar organization, backed by publicly traded Townsquare Media, resources, stability, long-term investment. * Impactful Solutions: evolving digital marketing and business management solutions help over 20,000 SMBs grow month after month; direct role in client onboarding, retention, long-term success. * Giving Back: Mission Mondays, Volunteer Time Off, hands-on volunteer events; employees make community impact while building team connections. That's a lot of detail; we need to preserve all. Then Responsibilities (What You’ll Do): - Handling ~10 inbound and 10–15 outbound client calls daily to address questions, provide guidance, strengthen relationships. - Managing a queue of client tickets, including BMP inquiries and minor website edits (text/photos). - Focusing on one-call resolution whenever possible while partnering with internal teams like web design and SEO for more complex requests. - Build and maintain strong client relationships to drive client retention—proactively uncovering pain points, showing value, addressing cancellation requests with tailored solutions, ensuring long-term satisfaction and success. - Add value to every client interaction by listening, educating, recommending solutions that drive adoption, maximize ROI, help clients get most from marketing services. - Building lasting client relationships to encourage retention, satisfaction, long-term success. (some duplication; but we keep as is.) - Maintaining accurate, detailed records of all client interactions. Note there is some repetition; we keep as given. Then What You’ll Bring: - Bachelor’s Degree (required) - Previous customer success or sales experience (preferred) - Excellent written and verbal communication skills - Strong follow-up and problem-solving abilities - High attention to detail and commitment to exceptional service - Ability to prioritize and manage multiple responsibilities in a fast-paced environment - Proactive approach with confidence to create strong client partnerships Then What’s In It for You? (Benefits): - Competitive base salary + bonus program - 3 weeks PTO + 9 paid holidays (including 2 personal days) - Volunteer Time Off—give back to your community - Health, Dental, Vision, and Pet Insurance - 401(k) with company match + Employee Stock Purchase Plan - Company-provided laptop - Comprehensive training program to help you master your craft - Clear paths for advancement—grow your career right here Then Build Long-Term Success Here! paragraph: This role provides opportunity to build meaningful career in client success at leading digital marketing and SaaS company. Gain hands-on experience supporting clients and driving their success—setting stage for growth into advanced account management, strategy, leadership roles. If you're ready to learn, grow, make impact from day one, we encourage you to apply! We should keep that as part of maybe "About the role" or a concluding note. Could be part of About the role or separate "Opportunity". But we have no heading for that; we could incorporate into About the role or maybe a separate "Growth Opportunities". But headings limited; we could put it under About the role as concluding paragraph. We must not include boilerplate lines: TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S. Townsquare Media provides equal employment opportunities (EEO) ... etc. Remove all that. Now produce HTML fragment. We need

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to decide which content is list vs prose. For About the role: we have multiple paragraphs; we can wrap each paragraph in

  . Could also combine into one

  with line breaks but better separate. For Responsibilities: list of duties; we can use

  • each bullet. For What You’ll Bring: could be list of requirements/skills; we can use
    • . For Benefits: list; use
      • . We need to ensure we don't repeat job title as heading. Not needed. We need to ensure we don't include any empty sections. Let's craft. First, maybe a short

        for location: "In-office role at our Uptown Charlotte office." Then

        About the role

        then paragraphs. We need to include all the descriptive content from Why Townsquare Interactive? etc. Let's write paragraphs: Paragraph 1: "Take the Lead in Customer Success! Ready to build meaningful, long-term relationships with small business owners? As a Customer Success Lead at Townsquare Interactive, you’ll deliver expert service that helps clients maximize their marketing investment. This is your opportunity to partner with clients, drive adoption of our solutions, and showcase the real ROI of our platform—all while building a rewarding career in client success." Paragraph 2: "We’re on a mission to help small and medium-sized businesses grow and succeed. Our all-in-one business management platform enhances customer flow, while our digital marketing services drive more customers to them—like website design, SEO, social media, and reputation management. We take the stress out of promoting their business so they can focus on what they do best." Paragraph 3: "Our Competitive Advantage:" then maybe we can list subpoints? But we could keep as prose with bullet list? The instruction: Use
        • for any list of duties/requirements/benefits. The competitive advantage sections are like a list; we could treat them as a list. But they are not duties/requirements/benefits; they are descriptive. Could still be list but not required. Safer to keep as

          with sentences. We can combine all competitive advantage points into one paragraph with semicolons. But we need to preserve all detail; we can break into multiple

          for readability. Let's break: - Training & Development: From day one, you’ll receive best-in-class training designed to make you an expert in client success, onboarding, operations, and digital marketing solutions. Development goes beyond onboarding — equipping you with the skills that drive long-term career success. - Culture: We hire for character, coachability, and accountability — creating a collaborative, team-first environment where people genuinely support one another. Strong cross-functional partnerships and shared wins create a workplace people enjoy being part of every day. - Opportunity & Stability: Established for over a decade yet still operating with a high-growth mindset, this is a ground-floor opportunity within a multi-million-dollar organization. Backed by publicly traded Townsquare Media, we offer the resources, stability, and long-term investment needed to grow your career. - Impactful Solutions: Our evolving digital marketing and business management solutions help over 20,000 small and mid-sized businesses grow month after month — allowing you to play a direct role in client onboarding, retention, and long-term success. - Giving Back: At Townsquare, YOU Matter. Through hands-on volunteer events, Mission Mondays, and Volunteer Time Off, employees make meaningful community impact while building strong team connections. We can make each as

          . Then Responsibilities heading. Responsibilities list: - Handling ~10 inbound and 10–15 outbound client calls daily to address questions, provide guidance, and strengthen relationships. - Managing a queue