Customer Success Internship (Summer 2027)

About the role

We are seeking a dynamic and motivated individual to join our team as a Customer Success Intern. This internship offers hands-on experience in customer success and implementation within a fast-paced and innovative environment. As a Customer Success Intern, you will work closely with experienced team members and play a key role in facilitating the smooth operation of project management activities. From coordinating essential meetings to ensuring accurate tracking of supplier data, your contributions will directly impact our success.

Reports to: Customer Success Lead | Work location: Greensboro, N.C.

About apexanalytix

At apexanalytix, we’re lifelong innovators! Since our founding nearly four decades ago we’ve been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We’re the perfect balance of established company and start-up. Our clients include many Global 2000 companies who trust us for controls, audit, and analytics software. Industry analysts consistently rank us as a top supplier management solution.

Responsibilities

• Coordinate meetings with project & customer success managers to ensure alignment on project objectives and milestones.
• Update supplier API spreadsheets to maintain formal tracking.
• Proactively reach out to vendors to facilitate communication and streamline procurement processes.
• Review client contracts to ensure compliance and understanding of project requirements.
• Assist with customer-success related projects and initiatives that elevate the experience for our clients.

Requirements

• Pursuing a Bachelor’s or Master’s degree in Business, Economics, or a related major.
• Proficiency in Excel to effectively manage and manipulate data for reporting and analysis.
• Familiarity with PowerPoint to create engaging presentations.
• Strong interpersonal skills with the ability to connect seamlessly with multiple departments to gather relevant information and insights.
• Self-starter mentality with the drive to take initiative and tackle tasks independently.
• Strong attention to detail to ensure accuracy and precision.
• Some knowledge of apex products/services is desired but not mandatory; willingness to learn and adapt to new concepts is valued.

Benefits

apexanalytix offers competitive benefits plus the BeWell@apex initiative that encourages growth in six wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence. Resources include a strong Mentor Program, Internal Training Portal, and Education, Tuition, and Certification Assistance to support associate development.