Customer Success Intern - Park City (26/27 Winter)

About the role

The 26/27 season marks a significant milestone for Carv: the launch of our first US office in Park City.

You’ll be at the forefront of establishing how Carv shows up for its North American customers. Your areas of focus will be across Membership & Sales, Product and Logistics, while also helping to shape the norms, culture and working practices of a brand new office location. You will work closely with the London and Innsbruck team throughout, but you’ll also bring your own perspective on what great customer experience looks like for a North American audience.

This role suits someone who gets energised by figuring things out, not just following a script, and who wants to look back at the end of the season knowing they helped to build something.

You will spend five days per week in the Park City office.

Responsibilities

• Process and respond to customer queries across all Carv communication channels
• Handle incoming customer calls regarding billing issues, product questions and general customer concerns
• Be part of a global intern team, solving problems and turning frustrated customers into loyal ones
• Work cross-functionally with other departments during your rotations
• Feed back real member insights to the Product team, with a direct impact on the business from day one
• Help establish and document ways of working for the Park City office, contributing to processes and not just following them
• Serve as a cultural ambassador for Carv in the US, bringing local knowledge and perspective to a global team

Requirements

• Is outgoing, articulate and a confident communicator in person, over the phone and through email, fluent in English
• A highly organised person who can manage their own workload without close supervision
• A knack for problem-solving is a must, with the ability to form and communicate ideas in a clear and concise manner
• Patience and ability to deal with difficult or frustrated customers in a positive and professional manner
• Proactive mindset, spotting what needs doing and doing it, rather than waiting to be told
• Comfortable working in close collaboration with team members, while also having the capacity to self-manage and prioritize their workload independently
• Comfortable helping to build and refine processes in a setup that’s new, not established
• Thrives in fast-moving environments and adapts well when things change
• Computer literate, with good knowledge of Google Workspace, as well as the confidence to get to grips quickly with internal software systems
• Has a genuine love of skiing and some knowledge of ski technique or equipment
• Based in the US, has legal US citizenship or right to work and is available to work shifts covering US timezone hours, including some evenings and weekends
• Early adopter of AI and frequently uses this for personal or professional projects

Qualifications

• Fluent in English
• Highly organized and able to manage workload independently
• Problem-solving skills
• Positive attitude towards dealing with difficult customers
• Ability to self-manage and prioritize tasks
• Comfortable with new processes and setups
• Knowledge of skiing and ski technique
• Legal US citizenship or right to work
• Available to work shifts covering US timezone hours, including evenings and weekends
• Experience with Google Workspace and internal software systems

Skills

• Customer service skills
• Problem-solving skills
• Communication skills
• Organizational skills
• Adaptability
• Knowledge of skiing and ski technique

Benefits

• Opportunity to work from Carv’s newest office
• Opportunity for contract to include accommodation for the whole internship
• Season pass for local ski resorts

Pay

$17 per hour

Schedule

This is a US-based role, requiring five days per week in the Park City office. This role is 37.5 hours per week worked on a rota with the other interns. This will include some evening and weekend shifts.

Application

To apply, please fill out the form below. Applications will formally close on 30 August 2026, although roles may be filled before then as we offer on a rolling basis.