Customer Success Intern

About the role

As a Customer Success Intern at KnowBe4, you will see business through the lens of the provider of the world's largest integrated new-school security awareness training and simulated phishing platform, as you grow your knowledge of KnowBe4's products, systems, business operations, and sales strategies. The Customer Success (CSM) internship program will give aspiring professionals exposure to real strategies and techniques applied in a working CSM sales organization. The candidate selected for this internship will be exposed to real sales cycles, sit in on Team Lead and Director huddles, and get hands-on experience effectively prospecting.

Responsibilities

• Successfully complete console demonstration and onboarding training
• Shadow live CSM customer console demos and onboarding engagements
• Observe at least 3 console demos calls with new KnowBe4 customers
• Shadow KnowBe4 CSMs from varying levels of tenure
• Work with cross-functional teams to understand the KnowBe4 business model better
• Support the CSM teams in the day to day Customer Success sales activities by assisting in performing pre customer call preparation discovery and post customer call salesforce documentation
• Validate Customer contact information is accurate and correct where needed
• Assist in identifying and performing tasks that will free up time for our CSM team and allow them to remain focused on their customers and maximizing their effective selling time
• Work collaboratively with CSM leadership and their pricing specialists to observe a renewal quote through the sales cycle

Learning Objectives

• Learn CSM lifecycle and how to quote and forecast a renewal opportunity
• Get a full understanding of the CSM customer engagement processes and documentation in Salesforce
• Complete a successful console demo & identify and quote a mid subscription customer upsell
• Apply customer engagement and negotiating skills effectively
• Translate classroom experience into practical application during the internship

Internship Opportunities/Experiences

• Attend all scheduled professional development events for the intern program
• On the job training to learn the best business practices related to prospecting and sales
• Time with inspiring CSM leaders who are committed to providing on-going training & mentoring

Training

One month of CSM training at the beginning of the internship

Education

• Currently enrolled as a Senior at a college or university pursuing a Bachelor's degree in Business, Communications, Marketing, and/or related field
• Recent graduate with a Bachelor's degree in Business, Communications, Marketing, and/or related field

Skills

• Good verbal communication
• Driven and results oriented
• Coachable

Pay & Schedule

• This is a paid internship
• Dates of Program: August 24, 2026 - November 13, 2026 (12 weeks)
• Hybrid role – work in Clearwater, FL office 3 days a week (Monday - Wednesday)
• Intern responsible for relocation (if needed) and lodging for the duration of the internship

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Modern, high-tech, and fun work environment
• Unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions
• Company training, onboarding, and professional development workshops
• Team-building activities and social events