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Jobs · Analyst · Texas

Customer Success & GTM Lead – AI Platform

Lumenci · Austin, TX · 2 mo ago
On-siteAnalyst$185k/yrFull-time

Customer Success & GTM Lead – AI Platform

About Lumenci

Founded in 2018, Lumenci is a premier intellectual property consulting firm specializing in patent litigation, expert witness testimony, and patent monetization for leading corporations and global law firms operating across the software, telecommunications, semiconductors, and emerging technology sectors.

A key part of Lumenci’s model is the integration of deep technical expertise with litigation strategy. Our teams support high-stakes disputes by developing technical narratives, performing rigorous analysis, and partnering with world-class expert witnesses whose testimony shapes case outcomes in courts and arbitration forums worldwide.

Lumenci is headquartered in Austin, Texas, with offices in San Francisco, New York, and Gurugram, India. We deliver end-to-end support spanning technical analysis, expert strategy, valuation, and monetization execution. Our differentiated approach, which includes combining engineering depth, litigation experience, and operational rigor, has resulted in long-term partnerships with leading law firms and technology companies navigating complex IP disputes. Lumenci is backed by VSS Capital Partners (“VSS”) and Century Equity Partners (“CEP”). VSS is a private equity firm dedicated to investing in tech-enabled business services, healthcare, and education companies. Since 1987, VSS has managed eight private capital funds with aggregate committed capital of nearly $4 billion across 103 platform companies and over 600 add-on acquisitions.

VSS’s investment in Lumenci was from VSS Structured Capital IV, L.P. (“VSS SC IV”), a $530 million fund which had its final closing in December 2022. CEP is a private equity firm headquartered in Boston, MA, that partners with companies seeking investments to support growth or fund acquisitions, partial buyouts, or recapitalization opportunities.

Employment Type

Full-time, exempt

Work Arrangement

Hybrid (possibility of remote with intention to relocate)

Location

Austin, TX

Role Overview

Lumenci is seeking a Customer Success & GTM Lead – AI Platform to help launch, commercialize, and scale iLumos.ai across law firms, enterprise corporations, and litigation funders. This highly strategic and customer-facing role sits at the intersection of product, customer success, consulting services, enterprise AI adoption, and revenue growth.

Responsibilities

  • Serve as the primary customer-facing lead for iLumos and drive successful onboarding, enterprise adoption, and long-term customer engagement.
  • Onboarding law firms, enterprise customers, and early legal AI platform adopters.
  • Guiding customers through AI-powered product workflows and implementation processes.
  • Driving successful adoption of ILumos across customer organizations.
  • Translating customer needs, workflow challenges, and adoption barriers into actionable product improvements.
  • BUILDING TRUSTED, LONG-TERM RELATIONSHIPS WITH ENTERPRISE STAKEHOLDERS AND EXECUTIVE SPONSORS.
  • SUPPORTING CUSTOMER LIFECYCLE MANAGEMENT AND ONGOING SAAS PLATFORM ADOPTION STRATEGIES.
  • HELPING CUSTOMERS OPERATIONALIZE AI-ENABLED WORKFLOWS WITHIN LEGAL AND IP ENVIRONMENTS ACROSS THEIR ORGANIZATIONS.
  • LEAD iLUMOS PILOT DEPLOYMENTS AND SUPPORT COMMERCIALIZATION INITIATIVES THAT HELP SCALE THE PLATFORM ACROSS THE IP ECOSYSTEM.
  • IDENTIFYING AND RECRUITING PILOT CUSTOMERS AND BETA PARTICIPANTS.
  • STRUCTURING PILOT PROGRAMS WITH MEASURABLE BUSINESS OBJECTIVES AND SUCCESS CRITERIA.
  • COLLECTING STRUCTURED CUSTOMER FEEDBACK, USAGE INSIGHTS, AND WORKFLOW INTELLIGENCE.
  • PARTNERING WITH PRODUCT AND LEADERSHIP TEAMS TO REFINE PRODUCT-MARKET FIT.
  • CONVERTING PILOT PROGRAMS INTO SUBSCRIPTION, USAGE-BASED, OR LONG-TERM COMMERCIAL ENGAGEMENTS.
  • HELPING DEVELOP SCALABLE CUSTOMER ONBOARDING STRATEGIES AND CUSTOMER SUCCESS MOTIONS.
  • PARTNER WITH LUMENCI LEADERSHIP TO DEFINE AND EXECUTE THE GO-TO-MARKET STRATEGY FOR ILUMOS.
  • IDENTIFYING HIGH-VALUE EARLY ADOPPER SEGMENTS ACROSS LEGAL, IP, AND ENTERPRISE MARKETS.
  • SUPPORTING PRODUCT POSITIONING, MESSAGING, AND COMMERCIALIZATION STRATEGIES.
  • BUILDING CUSTOMER WAITLISTS, BETA PROGRAMS, AND EARLY ADOPPER INITIATIVES.
  • SUPPORTING ENTERPRISE SALES CONVERSATIONS, CUSTOMER PRESENTATIONS, AND PRODUCT DEMONSTRATIONS FOR ILUMOS.
  • HELPING ESTABLISH REPEATABLE ONBOARDING AND STRATEGIC CUSTOMER ENGAGEMENT PROCESSES.
  • CROSS-FUNCTIONALLY ACROSS PRODUCT, ENGINEERING, CONSULTING, SALES, AND EXECUTIVE LEADERSHIP TEAMS.
  • ATTEND INDUSTRY EVENTS, CONFERENCE, AND ONLINE DEMOS.
  • CONTINUOUSLY GATHER CUSTOMER AND MARKET INSIGHTS TO INFORM PRODUCT STRATEGY, AI WORKFLOW OPTIMIZATION, AND ROADMAP DEVELOPMENT.
  • REVENUE GROWTH & STRATEGIC EXPANSION.
  • SUPPORT REVENUE GROWTH INITIATIVES AND HELP EXPAND ILUMOS ADOPTION WITHIN ENTERPRISE CUSTOMER ORGANIZATIONS.
  • CONVERT PILOT ENGAGEMENTS INTO RECURRING SUBSCRIPTION OR USAGE-BASED REVENUE STREAMS.
  • IDENTIFY UPSELL AND EXPANSION OPPORTUNITIES ACROSS CUSTOMER ACCOUNTS.
  • PARTNER WITH LUMENCI CONSULTING TEAMS TO DRIVE FOLLOW-ON ENGAGEMENTS.
  • SUPPORT STRATEGIC ACCOUNT GROWTH AND ENTERPRISE EXPANSION INITIATIVES.
  • HELP OPERATIONALIZE SCALABLE PRODUCT ADOPTION AND CUSTOMER SUCCESS STRATEGIES.

Qualifications

  • 6–12+ years of experience in one or more of the following areas:
  • - Enterprise Legal SaaS
  • - AI platforms or AI/ML products
  • - Legal technology
  • - Customer success
  • - Product go-to-market
  • - Consulting or professional services
  • - Product commercialization
  • Proven experience managing enterprise customer relationships and strategic accounts
  • Experience supporting enterprise software implementations, onboarding programs, or customer rollouts
  • Strong communication, presentation, and relationship-building skills
  • Ability to translate customer challenges into actionable product feedback and adoption strategies
  • Experience working cross-functionally across product, engineering, consulting, sales, and leadership teams
  • Strong analytical thinking, problem-solving, and workflow optimization capabilities
  • Experience supporting enterprise AI software adoption or complex Legal SaaS platform implementations is preferred

Preferred Qualifications

  • Intellectual property
  • Patent analytics
  • Legal technology
  • Litigation consulting
  • AI products and enterprise AI platforms
  • Workflow automation
  • B2B SaaS solutions
  • Product adoption strategy
  • Generative AI or AI-enabled enterprise workflows

Key Traits for Success

  • HIGHLY CUSTOMER-CENTRIC
  • ENTREPRENEURIAL AND SELF-DRIVEN
  • COMFORTABLE OPERATING IN FAST-PACED, EVOLVING PRODUCT ENVIRONMENTS
  • Able to communicate complex technical concepts in a customer-friendly manner
  • SKILLED AT TRANSLATING AI PLATFORM CAPABILITIES INTO MEASURABLE CUSTOMER VALUE
  • EFFECTIVE COLLABORATING ACROSS TECHNICAL, PRODUCT, CONSULTING, SALES, AND BUSINESS TEAMS
  • COMFORTABLE BALANCING STRATEGIC THINKING WITH HANDS-ON EXECUTION

What You Will Help Build

  • Enterprise adoption of AI-powered patent analytics workflows
  • Scalable onboarding and customer success programs
  • Product-market fit across law firms, patent investors, and corporate IP teams
  • Commercialization of next-generation AI solutions for patent monetization and IP intelligence
  • Repeatable enterprise AI adoption and customer engagement strategies
  • The future of AI-enabled workflows across the broader IP ecosystem

Why you will love working for Lumenci

  • Be Part of a Global Team: Joining Lumenci means joining a diverse and globally distributed team. You'll collaborate with talented individuals from different backgrounds and cultures, bringing unique perspectives to every project.
  • Growth and Development Opportunities: At Lumenci, we believe in recognizing and rewarding merit. We offer opportunities for merit-based promotions, allowing you to advance your career based on your performance, contributions, and dedication. We are committed to supporting your professional growth and development, providing the resources and mentorship needed to excel in your role and take on new challenges.
  • Benefits & Total Rewards
  • - Comprehensive Health & Well-being: We offer robust medical, dental, and vision insurance options that include significant company contributions toward employee premiums to support the health of our "Luminaries" and their families.
  • - Retirement Strategy: Lumenci provides a 401(k) program with a competitive employer-matching contribution, enabling employees to build long-term financial security.
  • - Performance-Based Incentives: Our total cash compensation includes a variable pay component designed to reward both individual achievements (KRAs) and overall company success.
  • - Time Off & Leaves: We prioritize work-life harmony through a balanced leave policy that includes accrued Paid Time Off (PTO), designated company holidays, and additional "floating" holidays for personal or cultural significance.
  • - Holistic Wellness Programs: Lumenci offers various wellness programs to support the physical, mental, and emotional well-being of our employees.

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