Customer Success Executive - SaaS

Responsibilities

• Set up regular meetings with customers and partners
• Provide information about products and services
• Take and cancel orders
• Obtain details of complaints
• Keep records of customer interactions and transactions, including enquiries, complaints, comments, and actions taken
• Process orders, forms, and applications
• Follow up to ensure appropriate actions are taken on customer requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Facilitate webinars, events, and meetings for customers and partners