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Jobs · Customer Service · California

Customer Success & Enrollment Specialist

Soccer Shots Sacramento · Citrus Heights, CA · 3 wk ago
On-siteCustomer Service$21–$23/hrPart-time

About the role

Soccer Shots Sacramento is seeking a Customer Success & Enrollment Specialist to join our growing team.

This role serves as the primary point of contact for parents and caregivers, assisting with registrations, transfers, make-ups, account updates, and general program questions. You will resolve customer concerns with empathy, professionalism, and a solutions-oriented mindset. This is an office-based position that works closely with families, schools, and team members through phone, email, and administrative support.

Work Location
Based in Citrus Heights, CA, this position is not a remote position.

Responsibilities

  • Customer Service
    • Serve as the primary point of contact for parents and caregivers
    • Answer incoming phone calls and respond to emails in a timely, professional, and friendly manner
    • Aid families with registrations, transfers, make-ups, account updates, and general program questions
    • Resolve customer concerns with empathy, professionalism, and a solutions-oriented mindset
  • Enrollment Support
    • Help prospective families identify the best Soccer Shots program for their child
    • Aid families with registration, transfers, waitlists, and enrollment questions
    • Follow up with prospective families who have expressed interest in Soccer Shots programs
    • Communicate program availability, season launches, and registration deadlines to families
  • Administrative Support
    • Maintain accurate customer records within company systems
    • Process registration updates, transfers, withdrawals, and account changes
    • Prepare and distribute parent communications and seasonal announcements
    • Support seasonal program launches by ensuring schedules, registrations, and communications are accurate
    • Identify recurring parent questions or operational challenges and recommend improvements
  • Team Support
    • Assist with occasional Saturday events, registration support, and promotional activities
    • Collaborate with coaches, coordinators, and leadership team members to ensure families receive exceptional service
    • Contribute to a positive, accountable, and team-oriented culture

Qualifications

  • Excellent verbal and written communication skills
  • Strong organizational and time management abilities
  • High attention to detail
  • Ability to prioritize effectively and manage multiple responsibilities
  • Comfortable speaking with customers on the phone and building rapport through conversation
  • Proficiency with Google Workspace including Gmail, Docs, Sheets, and Calendar
  • Demonstrated ability to leverage AI tools (such as ChatGPT) and other technology platforms to improve productivity, communication quality, organization, and problem-solving
  • Positive attitude and strong customer service orientation
  • Ability to remain calm and professional during challenging situations
  • Teachable with a growth mindset

Benefits

  • California Paid Sick Leave
  • 401(k) eligibility after 1,000 hours worked in accordance with plan requirements

Compensation

$21 to $23 per hour depending on experience and qualifications.

Schedule

Approximately 25 hours per week
Monday through Friday, 8:00 AM to 1:00 PM
Up to two Saturday mornings per month during active program seasons
Additional hours may occasionally be required during peak registration periods, seasonal launches, and special events

Physical Requirements

  • Primarily office-based work environment
  • Extended periods of sitting, computer use, and phone communication
  • Ability to occasionally lift up to 25 pounds
  • Ability to use standard office equipment

Equal Opportunity Employer

Soccer Shots is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.

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