Customer Success Engineer - Northeast & Canada

1. About Our Client:The organization operates in the data security industry, focusing on addressing challenges related to securing data in the cloud era. It provides a data security platform designed to help businesses protect their data, enable collaborative work, and pursue new business opportunities securely. Trusted by security teams at global enterprises, including a growing number of Fortune 1000 companies, the company is supported by leading investors and is positioned to influence the evolving landscape of data security. 2. About the Opportunity:The Customer Success Engineer role is crucial for maximizing customer success and return on investment in the organization''s data security platform. This position involves acting as a technical expert and trusted advisor to customers, driving adoption and ongoing engagement, and ensuring customers achieve their business and technology objectives. The role includes regular travel to engage directly with clients, enhancing their experience and fostering long-term relationships. 3. Responsibilities:Serve as the primary technical expert on the data security platformEstablish trusted advisor relationships with customers at all levelsDrive customer adoption through onboarding and trainingUnderstand customer needs and design tailored use casesEnsure customers realize full value and sustained platform adoptionIdentify and resolve obstacles to customer successAdvocate for customer feedback to influence product developmentSupport customer education through self-paced training resourcesTroubleshoot and resolve technical issues impacting customersMonitor customer health and usage indicatorsCollaborate with customers on joint success plansDocument and share best practices internally and externallyMentor team members and support their professional growthParticipate in hiring processes to onboard new talentConduct Quarterly Business Reviews with customers 4. Requirements:Associate degree or equivalent experience required; Bachelor’s degree in Computer Science or related field preferred12 years of experience with strong project management skillsExperience working in fast-paced, ambiguous environmentsProven ability to drive revenue growth, customer satisfaction, feature adoption, and retentionExperience collaborating with Development teamsProficiency in SQL, scripting languages (e.g., Python), and cloud environments3+ years hands-on experience with data and cloud technologies, including databases, infrastructure, and administrationFamiliarity with programming/scripting languages, APIs, and web servicesExpertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management preferredExperience in a technical customer-facing role within a software companyProven track record managing customer relationships, onboarding, renewal, and expansionStrong interpersonal and communication skills, including leading executive meetings and technical workshopsAbility to work independently on complex tasks with limited documentation 5. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. Equal Opportunity Statement:Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.