Customer Success Engineer, Industry Solutions

Job Summary

Retail and Industrial Solutions is expanding its capabilities to serve the largest retail and industrial customers. This role involves building strong, long-term technical relationships with these customers, understanding their needs, and advocating for them within HP.

Responsibilities

• Manages and leads programs involving multiple functions and project teams to develop and implement products or services.
• Oversees logistics of parts for builds and prototypes and manages multiple projects simultaneously.
• Develops and directs schedules, critical deliverables, budget, and resource allocation plans for assigned programs.
• Manages activities of supporting project teams and internal development partners; ensures progress against established plans and makes determinations based on business information to alter or update schedules and resource allocation.
• Maintains procedural compliance, safety practices, and follows up on open points/actions during trials.
• Drives innovation and integration of new technologies and quality initiatives into projects and activities.
• Leads and provides guidance and mentoring to less-experienced staff members.

Requirements

• Recommended: Four-year or graduate degree in Computer Science, Engineering, Business Administration, or a related discipline.
• Typically requires 7-10 years of work experience in engineering development and implementation, project planning tools, software packages, people management, or a related field.
• Prior certifications not available.

Skills

• Athletic Methodology
• Automation
• Change Management
• Computer Science
• Continuous Improvement
• Process JIRA
• Kanban Principles
• Lean Manufacturing
• Milestones (Project Management)
• New Product Development Process Improvement
• Product Management
• Project Engineering
• Project Planning
• Project Schedules
• Risk Management
• Scrum (Software Development)
• Software Development
• Sprint Planning

Pay and Benefits

The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applicable to United States of America candidates only).

The pay varies by work location, job-related knowledge, skills, and experience. Benefits include:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, and additional flexible paid vacation and sick leave (US benefits overview)