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Customer Success Engineer

vCluster · United States · 5 days ago
RemoteRemoteManagement$150k–$175k/yrFull-time

About the role

As a Customer Success Engineer at vCluster, you are the primary architect of customer outcomes after the deal closes. You sit at the intersection of technical depth and customer strategy, ensuring our customers — from hyper-growth AI Clouds to Global Fortune 500 enterprises — realize the full value of their investment and keep expanding it.

Responsibilities

  • Lead end-to-end customer onboardings — from the sales handoff through to project close. Coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews. Set the tone for how customers experience vCluster from day one.

  • Build and maintain customer success plans that document business objectives, KPIs, adoption milestones, and a forward plan. Treat the success plan as a living document that drives every customer conversation, not a one-time deliverable that sits in a folder.

  • Translate platform adoption into business outcomes. Connect Tenant Cluster growth, provisioning time savings, and developer self-service enablement to the metrics your customers care about — cost efficiency, engineering velocity, risk reduction, and platform ROI.

  • Own the customer relationship cadence — regular check-ins, Quarterly Business Reviews, and Executive Business Reviews. Own the renewal motion for your accounts — starting 90+ days out. Recognise expansion triggers — new use cases, AI/GPU workloads, additional Tenant Clusters, tier upgrades — and work with the Account Executive and Solutions Engineer to convert them into growth that solves real customer problems.

  • Hold credible technical conversations with platform engineers, DevOps leads, and architects. Understand the vCluster architecture well enough to discuss Tenant Cluster deployment patterns, RBAC, Tenant Isolation, integrations, and Day 2 operations. Independently assist the customer with their technical challenges and design optimal deployment architectures.

  • Serve as the internal voice of your customers. Represent their feature requests, escalate blockers, and provide actionable feedback to Product and Engineering grounded in real account context — not anecdote.

Requirements

  • Proven Post-Sales Experience: Experience in a technical post-sales role — customer success, technical account management, or professional services — with a track record of driving adoption and measurable business outcomes across a portfolio of technical customers.

  • Technical Credibility: Hands-on familiarity with Kubernetes and cloud-native technologies. Can engage with platform engineers on architecture questions, discuss RBAC and Tenant Isolation patterns, and hold your ground in a conversation about cloud infrastructure without bluffing. Know when to bring in deeper technical resources.

  • Structured and Proactive: Operate with a clear framework — success plans, adoption milestones, renewal timelines — and don't need to be reminded to use them. Identify risk before the customer tells you about it.

  • Commercial Awareness: Understand what drives renewal and expansion in a SaaS or platform business. Surface growth opportunities that solve real customer problems, not just opportunities that look good on a pipeline report.

Qualifications

  • Kubernetes certification (CKA or CKAD) or equivalent demonstrated technical depth in cloud-native infrastructure.

  • Experience with AI/ML infrastructure, GPU compute environments, or customers building internal developer platforms at scale.

  • Background working with regulated industries — financial services, healthcare, or public sector — where compliance and governance add complexity to technical decisions.

  • Contributions to the Kubernetes or open-source ecosystem.

  • Experience at a Series B-D startup where you've operated with autonomy and helped build a repeatable post-sales motion from the ground up.

Skills

  • Customer Success

  • Technical Account Management

  • Cloud-Native Technologies

  • Kubernetes

  • DevOps

  • Executive Business Reviews

  • Technical Conversations

  • Customer Advocacy

Benefits

  • Competitive Salary: $150K - $175K

  • Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).

  • Flexible Working Schedule: Doctor’s appointments or grocery runs at 2pm? No problem.

  • Workplace Flexibility: Remote-first work culture.

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