Customer Success Engineer

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About the role

The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of how customers use data.

The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.

Responsibilities

• Work directly with users to maximize platform value through support channels (Intercom, Slack, phone, email).
• Collaborate cross-functionally with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.
• Leverage technical knowledge of APIs, SaaS tools, and data usage to troubleshoot and guide customers.

Requirements

• 2+ years in a customer-facing role (technical experience not strictly required).
• Technical background through experience or education.
• Conversant in SQL or willingness to learn basics and advanced topics.
• Strong discovery and interpersonal skills.
• Intellectual curiosity, high ambition, and humility.
• Excellent verbal and written communication skills.
• Ability to adapt to an ever-changing work environment.
• Thorough understanding of the technology industry and its players.

About You

The ideal candidate is hungry to learn, excited to collaborate cross-functionally, driven to deliver optimal customer experiences, and eager to learn from and teach others. At Hightouch, you’ll wear many hats and contribute across the organization. You should be a self-starter comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays a key role in our growth, and this position is critical to driving an exceptional experience for every user.

Pay

The salary range for this position is $85,000–$110,000 per year (location-independent). We also offer meaningful equity compensation in the form of ISO options, including early exercise and a 10-year post-termination exercise window.