Customer Success Director

Overview

Nuna is building an AI health coach designed to support patients managing chronic conditions. Our mission is to provide care beyond the clinic, making it accessible and personalized. We have partnered with leading health systems to transform how patients manage their conditions.

About the role

As a Customer Success Executive, you will build trusted relationships with health systems and provider partners, driving patient growth and improving outcomes. You will work cross-functionally to embed Nuna into clinical workflows and scale our impact across clinics and populations.

Responsibilities

• Own Provider Partnerships
• Serve as the primary point of contact for health systems and provider partners
• Build trust with executive, clinical, and operational stakeholders
• Align on shared goals (e.g., patient growth, outcomes, expansion)
• Drive Patient Growth
• Embed Nuna into clinical workflows (e.g., outreach, care management)
• Increase provider adoption
• Own patient activation targets and clinic-level performance
• Identify gaps and take action at the clinic and provider level
• Execute on Strategy and Program Delivery
• Lead the execution of key initiatives, ensuring timely delivery and measurable outcomes
• Partner cross-functionally with Product, Engineering, Clinical Operations, and Data teams to address customer needs and drive solutions
• Synthesize provider feedback and translate it into clear, actionable product and process enhancements
• Drive continuous improvement through rapid iteration to enhance customer activation and ongoing engagement
• Expand Systems
• Scale Nuna across additional clinics and patient populations
• Transition pilots into system-wide deployments
• Identify and lead growth opportunities within each partner

Requirements

• Based in the greater Chicago Area
• Comfortable with a 30% travel schedule
• 7+ years working with healthcare providers, health systems, or payers
• Knowledge of healthcare technology, ideally patient-facing applications
• Proven ability to drive execution and outcomes, not just manage relationships
• Experience with clinical workflows, care teams, or population health programs
• Strong analytical skills with a data-driven approach to problem solving
• Excellent communication skills across executive and frontline stakeholders

Qualifications

• Previous start-up experience is a plus

Benefits

Nuna offers a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with some flexibility.