Customer Success Director

About the role

For our client, we are seeking a Customer Success Director to join the team of a leader in the Enterprise Technology space. This role will oversee a portfolio of enterprise customers, serving as a strategic advisor focused on adoption, retention, and long-term value realization. You will partner closely with executive stakeholders to align customer objectives with measurable outcomes and ensure a consistent, high-quality customer experience. The position also plays a key role in identifying growth opportunities, mitigating risk, and collaborating across functions to support the full customer lifecycle.

Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Manage a portfolio of enterprise customers as a strategic advisor
• Develop and implement Customer Success Plans aligning objectives with KPIs
• Lead executive business reviews to track progress and value delivery
• Drive solution adoption and utilization to enhance retention
• Identify expansion opportunities by aligning customer needs with product capabilities
• Proactively mitigate risks to improve customer health and reduce churn
• Foster customer advocacy to elevate satisfaction and Net Promoter Scores
• Collaborate with cross-functional teams for seamless customer lifecycle execution

Qualifications

• 10+ years of experience in technology, consulting, or enterprise account management
• Bachelor's degree in technology or business
• Proven SaaS revenue growth and retention experience
• Experience building relationships with C-level executives
• Understanding of customer experience platforms and SaaS solutions
• Proficiency with CRM and customer success tools, such as Salesforce and Gainsight
• Advanced data analysis and presentation skills
• Strong communication and strategic thinking abilities

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and remote work opportunities
• Career development and growth opportunities
• Open Time Off and 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Pay

$128,700 – $226,300 annually