Customer Success Coordinator

About the role

This Customer Success Coordinator role operates within the Travel Group Luxembourg (TGL) network, supporting multiple leisure-travel agency brands and a large agency network across Luxembourg and the Greater Region. The position focuses on customer success through service resolution, ensuring decisions align with TGL’s operating environment.

Responsibilities

• Review and coordinate customer success issues, ensuring each checkpoint includes a visible source, owner, status, and next action within the TGL network.
• Document role-specific processes and status tracking for customer success coordination, maintaining clarity and traceability.
• Maintain case management with deadline tracking, ensuring unresolved items have clear ownership.
• Reconcile documentation with reporting to support customer success workflows.
• Coordinate quality control and workflow management, surfacing repeated errors before they cause downstream rework.

Success Profile

• Apply TGL’s workflow context and customer service standards confidently in a customer-focused, success-driven, and coordination-owned manner.
• Maintain data accuracy without losing track of evidence or deadlines.
• Document process compliance and issue escalation decisions clearly, ensuring reasoning is traceable within TGL’s network.
• Exercise judgment in follow-ups, especially when coordination depends on external confirmations rather than assumptions.

The role-specific handoff test ensures deadline management, source verification, and issue resolution are current; otherwise, the work remains open.

Position Details

This is a full-time, associate-level position. The role is 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.