Customer Success Coordinator
About the role
The Customer Success Coordinator operates within cultural, heritage, pilgrimage, and group-tour planning, supporting destination, booking, supplier, sales-support, and traveler-service workflows. This role focuses on customer success through service resolution, ensuring confirmed facts, pending dependencies, and exceptions are visibly separated and managed.
Responsibilities
- Document customer success-focused coordination with issue resolution, ensuring each checkpoint includes a visible source, owner, status, and next action within the context of cultural, heritage, pilgrimage, and group-tour planning workflows.
- Maintain role documentation with status tracking, adhering to a customer-focused, success-focused, and coordination-owned work profile.
- Reconcile case management with deadline management, ensuring traceability and accountability for all tasks.
- Coordinate documentation with reporting to maintain clarity and transparency in workflows.
- Review quality control and workflow management to surface repeated errors before they result in downstream rework.
Requirements
- Confidently use The Travel Experts UK Workflow Context and Customer Service to support cultural, heritage, pilgrimage, and group-tour planning workflows.
- Apply data accuracy while managing evidence and deadlines in a customer success-focused workflow.
- Document process compliance and issue escalation decisions to maintain clear reasoning within the operational context.
- Exercise judgment in follow-up actions, especially when coordination depends on external confirmations rather than assumptions.
- Ensure role-specific handoffs meet the combined standards of customer success coordination, data accuracy, and reporting; work remains open until these signals are current.
Decision Pattern Quality Standard
Strong customer success coordination ensures service resolution remains usable under the specific demands of cultural, heritage, pilgrimage, and group-tour planning workflows. Completed work must be traceable, unresolved items must have clear owners, and repeated errors must be identified before causing downstream rework.
Position Details
This is a full-time, associate-level role, 100% remote within the United States.
Pay
Base salary: $40,000–$60,000 per year.