Customer Success Coordinator

Smartly Technologies is adding a Customer Success Coordinator to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. This full-time, fully remote role is open to candidates throughout the United States.

About the role

As a Customer Success Coordinator, you will serve as a consistent point of contact for assigned customers or internal account teams, ensuring seamless coordination of client support, follow-up, and service delivery.

Responsibilities

• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal teams for managed IT and technical delivery.
• Monitor open items and service commitments, escalating delays, risks, or unresolved customer issues as needed.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement.

Requirements

• Strong customer communication, organization, documentation, and follow-up skills.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without missing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

Pay

$68,000 - $77,000 per year

Schedule

Full-time, 100% remote