Customer Success Coordinator

About the role

This Customer Success Coordinator role operates within leisure travel planning, reservations, itineraries, cruises, all-inclusive, and traveler service. The position focuses on customer success through coordination and service resolution, ensuring confirmed facts, pending dependencies, and exceptions are visibly separated and managed.

Responsibilities

• Reconcile customer success coordination with issue resolution, ensuring each checkpoint leaves a visible source, owner, status, and next action within the context of leisure travel planning, reservations, itineraries, cruises, all-inclusive, and traveler service.
• Coordinate sight-sea travel role documentation with status tracking, maintaining a customer-focused, success-focused, and coordination-owned work profile.
• Review case management with deadline management, ensuring traceability and ownership of unresolved items.
• Document processes and reporting to maintain clarity and compliance in the workflow.
• Maintain quality control and workflow management, surfacing repeated errors before they result in downstream rework.

Requirements

• Use Sight Sea Travel Workflow Context and Customer Service tools confidently to support leisure travel planning, reservations, itineraries, cruises, all-inclusive, and traveler service.
• Apply data accuracy without losing track of evidence or deadlines in a customer success-focused workflow.
• Document process compliance and issue escalation decisions to ensure reasoning remains clear.
• Exercise judgment in follow-up actions, especially when coordination depends on external confirmations rather than assumptions.
• Combine case management, deadline management, and source verification to ensure work is secure, traceable, and ready for the next authorized teammate.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.