Customer Success Coordinator

About the role

Fly My Group is hiring a Customer Success Coordinator to work across group airfare, airline reservations, ticketing, schedule changes, group traveler support, account service, and travel operations. This role is centered on coordinating client or account support, follow-up, and service delivery. It is a full-time, 100% remote position open to candidates throughout the United States.

Responsibilities

• Serve as a consistent point of contact for assigned customers or internal account teams.
• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal teams for group airfare and traveler operations.
• Monitor open items and service commitments; escalate delays, risks, or unresolved customer issues.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement.

Requirements

• Strong customer communication, organization, documentation, and follow-up skills.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without missing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

Pay

$67,500 - $77,000 per year

Schedule

Full-time, 100% remote position.