Customer Success Coordinator

About the Role

The Customer Success Coordinator operates within brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support. This role focuses on customer success coordination applied to service resolution, ensuring decisions reflect the actual operating environment across these domains.

The role requires maintaining clear visibility of confirmed facts, pending dependencies, and exceptions while executing customer success coordination. All actions must align with a customer-focused, success-focused, and coordination-owned work profile.

Responsibilities

• Coordinate customer success-focused issue resolution, ensuring each checkpoint includes a visible source, owner, status, and next action within the context of brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support.
• Review and update Elevare branding role documentation with status tracking, maintaining traceability and ownership for all customer success coordination efforts.
• Document case management with deadline tracking, ensuring all tasks are visible, owned, and actionable within the defined operational context.
• Maintain comprehensive documentation and reporting to support customer success coordination, ensuring work is secure, traceable, and ready for handoff to authorized teammates.
• Reconcile quality control with workflow management, surfacing repeated errors before they result in downstream rework.

Key Standards and Practices

• Quality Standard: Ensure service resolution remains usable under the demands of brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support. Completed work must be traceable, unresolved items must have clear owners, and errors must be identified early.
• Working Strengths:
  • Confidently use Elevare Branding Workflow Context and Customer Service tools to support coordination efforts.
  • Apply data accuracy without losing track of evidence or deadlines.
  • Document process compliance and issue escalation decisions to maintain clarity in reasoning.
  • Exercise judgment in follow-up actions, especially when coordination depends on external confirmations rather than assumptions.
• Handoff Test: Ensure all work meets the role-specific handoff criteria, combining record management, customer service, and process compliance. Work remains open until these signals are current and aligned with the operational context.

Schedule

Full-time, 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.