Customer Success Coordinator

About the role

Support customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations, with particular attention to customer resolution. The role focuses on customer success coordination within customer support outsourcing, ensuring decisions are grounded in current records rather than memory or guesswork.

Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Responsibilities

• Track the workflow by helping the team review available case history before responding.
• Own the workflow by helping the team resolve routine issues within approved authority.
• Coordinate the workflow by helping the team document commitments and next actions.
• Review the workflow by helping the team escalate complex cases with enough context for the next owner.
• Maintain the workflow by helping the team handle assigned customer or client requests.

Remote execution is complete only when customer resolution is accurate, secure, traceable, and ready for the next authorized teammate.

Requirements

• Use customer communication and follow-up confidently in customer success coordination.
• Apply help desk operations without losing track of exceptions, owners, or deadlines.
• Document decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around CRM, especially when escalation is required instead of assumption.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.