Customer Success Associate Manager, Corporate & Enterprise Subscriptions
About the company
The Information is the go-to source of in-depth reporting for the most influential leaders in technology and business. Founded in 2013 and headquartered in San Francisco, our original, high-quality journalism has the power to inform the most consequential decisions shaping our future, and we’ve built a community of 700,000 active readers who depend on us to do just that. We have a financially healthy business, plenty of capital, and big ambitions to grow our team and business.
About the role
The Information is seeking a Customer Success Associate Manager to own renewals, retention, and account operations across a portfolio of ~300+ corporate and enterprise customers. This role ensures strong retention, proactive risk management, and seamless onboarding and provisioning, including SSO access and API/MCP feed setup and trials. This is a mid-level Customer Success role working closely with Customer Success leadership and the Enterprise Sales team.
Responsibilities
- Renewals & retention
- Own the renewal process for a portfolio of ~300+ corporate and enterprise accounts.
- Manage renewal timelines, outreach, and execution 90 to 120 days ahead of contract expiration.
- Ensure customers understand renewal terms, pricing, and next steps.
- Monitor usage and engagement to identify churn risk early and take corrective action.
- Escalate at-risk renewals and account issues to Customer Success and Sales.
- Route seat additions and upsell interest surfaced during renewals to Sales.
- Maintain accurate renewal tracking and forecasting in Salesforce.
- Onboarding & technical provisioning