Customer Success Associate (Denver Hiring Day)

Hybrid in Denver, CO Minimum 3 days/week in office $50,000-$60,000 base (USD) Skip the standard interview process. Spend a day living the job instead. We're hiring 4 Customer Success Associates for our Denver HQ, and we're doing it through a one-day hiring event on Tuesday, November 10, 2026. About Propeller Propeller is the geospatial backbone of modern worksites. Our founder-led, hardware-backed software helps civil construction crews, miners, quarries, and landfill operators plan, build, and measure progress together, for safer, more sustainable, and more efficient projects. We're giving an industry that's never had the right data a way to track its core activity: earthmoving. Our Denver HQ is where our Americas growth happens. The role The CSA role is a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the operational and coordination work that keeps accounts healthy and our team sharp. Our customers are technical: site teams, surveyors, and fleet operators running complex workflows in the field. You'll ramp fast on our product, catch health signals early, and prep executive-ready customer interactions, so our CSMs and KAEs can focus on high-impact retention and growth. What You'll Do Keep customer meetings on track: scheduling, prep, and sharp follow-ups for executive-level conversationsKeep HubSpot spotless and spot account health risks earlyCreate customer-facing resources that speed up adoptionGrow into renewal support, onboarding coordination, and account reportingSurface customer feedback that shapes our product and CS strategyStay close to new products, features, and evolving use cases, helping CSMs and KAEs confidently bring them into relevant customer conversations What success looks like Nothing slips. Renewals are tracked early, follow-ups land on time, CRM data is spotless, and CSMs and KAEs walk into every customer conversation fully prepared. The result: stronger retention, faster time-to-value, and more room for the team to grow. Where it leads This is a direct pipeline to the Customer Success Manager. We expect successful CSAs to step into CSM roles as they show readiness. Requirements 1+ years of professional experience (SaaS or B2B preferred)Strong comfort using Excel or Google Sheets for data tracking and reportingExperience with HubSpot (or a similar CRM), with a focus on data hygieneA detail-oriented, proactive approach, and enthusiasm for using AI tools to support account preparationAuthenticity, a strong work ethic, genuine passion, and a bias toward action How The Hiring Day Works Apply through this listing with your resume20-minute intro chat. If your background looks like a fit, we'll book a short call to get to know you and walk you through the dayHiring day, Tuesday, November 10, 3:00pm - 7:30pm at Propeller Denver HQ. Expect in-person interviews, a collaborative group activity, and time with the team. You'll see what the job is really like and meet stakeholders in a way a regular interview never allows. A happy hour with snacks will follow!Offers within 48 hours. It's fast-paced, and so are we. Successful candidates will hear from us within 48 hours of the hiring day Compensation $50,000-$60,000 USD base salary. Hybrid, with a minimum of 3 days per week in our Denver office. Benefits Fully paid employee United Platinum PPO medical, dental, and vision coverage20 days of paid vacation per year, with no accrual or carryover cap3% non-elective employer contribution to your 401(k)Employee share optionsProfessional development budget and leaveThe opportunity to join our mentorship program$100 USD monthly phone and/or internet allowancePaid primary and secondary parental leave$275 USD one-time work-from-home setup budget, plus a laptop, monitor, mouse, and keyboard Applications close: Wednesday, November 4th.