Customer Success Associate

About the role

CT Corporation is the global leader in legal entity management, corporate compliance, and due diligence solutions. In this role, you will manage day-to-day relationships with customers at corporations, law firms, or small businesses to provide legal and compliance services. This is an opportunity to gain professional experience, learn a new industry, and launch your career with a global organization.

Responsibilities

• Deliver prompt and professional service to customers (small businesses, law firms, or corporations) through verbal and written communications.
• Provide consultative customer service; help determine customer goals, compliance challenges, and business needs while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance.
• Proactively manage the full lifecycle of the order process and drive cross-selling opportunities to promote additional offerings.
• Project manage, organize, and prioritize high volumes of requests using SalesForce and other internal systems to ensure timely and accurate responses.
• Manage your own customers and escalations, collaborating across the Customer Service function to complete or resolve requests.
• Develop and maintain positive working relationships with customers and key partners.
• Strive to become a subject matter expert in the department, company, and industry while maintaining an aptitude for learning.

Requirements

• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.
• Minimum of two years of business-to-business (B2B) client/customer service experience; consultative customer service experience preferred, particularly in banking, insurance, hospitality, retail, and/or legal industries.

Preferred Skills

• Strong organizational, time management, and multitasking skills.
• Ability to absorb product knowledge quickly and apply it to customer needs.
• Sound business decision-making and discretion.
• Experience generating add-on sales revenue preferred.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Interview Practices

To maintain a fair and genuine hiring process, candidates are asked to participate in interviews without AI tools or external prompts. The process is designed to assess individual skills, experiences, and communication style. Authenticity is valued, and virtual backgrounds should be removed. In-person interviews may be required at a Wolters Kluwer office. Use of AI-generated responses or third-party support during interviews will disqualify candidates.

Pay

$34,300.00 - $57,400.00 USD. The compensation range is based on the primary location of the position. Actual base salary offers consider factors such as skills, experience, and hiring location. Your recruiter can provide more details during the hiring process.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave