Customer Success Agent - Call Center Representative

Must be local to Jacksonville, FL.

About the role

The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Bring a positive attitude, willingness to learn, and ability to multitask in a fast-paced work environment.

Responsibilities

• Answer inbound and make outbound calls, respond to customer requests within set timeframes, and deliver exceptional service to every customer.
• Provide information and knowledgeable assistance by pulling up loan information and delivering accurate details quickly.
• Adhere to schedules, multitask, meet deadlines, and provide verbal and written responses to customers as required.
• Work as part of a team to explain policies and procedures, finding solutions to customer inquiries in a seamless and positive way.
• Build positive relationships with customers, ensuring they feel secure and well-supported.
• Maintain regular and punctual attendance and comply with all company policies and procedures.
• Perform other related duties as assigned.

Requirements

• High School Graduate/GED.
• 0-1 years of related work experience preferred.
• Top-notch communication skills, including listening, understanding, engaging, and responding to customers via phone, email, or letter.
• Patience and politeness when explaining policies and procedures, with a strong focus on confidentiality and data security.

Workplace Conditions

• Standing/Sitting/Walking: Occasionally (up to 33% of the time).
• Kneeling/Crouching/Squatting/Bending: Occasionally (up to 33% of the time).
• Repetitive Hand Motion: Occasionally (up to 33% of the time).
• Environmental Risks: None (no exposure to hazardous materials, chemicals, or fumes).

Pay

The estimated base pay for this position is $31,000.00 - $37,000.00 annually, depending on experience, qualifications, market location, and other job-related factors.

Benefits

• Paid Time Off (PTO).
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Life insurance.
• Long-term and short-term disability options.
• Flexible Spending Account (FSA) / Health Savings Account (HSA).
• Tuition reimbursement.
• Other voluntary benefits.