Customer Success Advisor (Remote)

This is a Fully Remote Job About Our Client:The organization operates in the digital experience sector, specializing in customer engagement solutions through the Adobe Experience Cloud. It addresses challenges in designing, building, and optimizing connected commerce and content experiences for global brands. The company provides end-to-end services across commerce, content, analytics, and customer insights, serving industries such as healthcare, retail, and manufacturing. Positioned at the intersection of strategy and execution, the organization aims to solve complex digital transformation challenges and drive measurable business results. About the Opportunity:The CUSTOMER SUCCESS ADVISOR role is focused on driving customer adoption, value realization, and long-term success for a portfolio of Adobe Experience Cloud clients. This position plays a critical part in managing client relationships, measuring value, and engaging stakeholders to accelerate customer maturity. The role supports retention and expansion efforts by identifying opportunities aligned with client objectives and ensuring measurable business outcomes throughout the engagement lifecycle. Responsibilities:Lead proactive customer outreach and maintain account health using digital engagement modelsUnderstand customer business objectives and define success criteriaBuild and maintain relationships with key operational stakeholdersTranslate client goals into value realization programs with clear metrics and milestonesConduct diagnostics and monitor adoption trends, ROI, and key performance indicatorsDevelop use cases aligned with customer needsIdentify attrition risks and uncover opportunities earlySurface upsell opportunities and coordinate with sales and ecosystem partnersDeploy digital programs such as thought leadership, events, and trainingCommunicate effectively across business, technical, and executive audiencesProvide structured documentation and maintain account health summariesTroubleshoot adoption challenges and escalate technical issues as necessaryIntervene proactively to mitigate attrition risk and develop retention plans Requirements:Bachelor’s degree6-8 years of experience in customer success, account management, or consultingExperience with value realization, ROI tracking, and success metricsAbility to translate data into actionable insights and facilitate workshopsFamiliarity with customer success tools such as GainsightStrong communication and analytical skillsUnderstanding of change management principlesKnowledge of Adobe Experience Cloud or similar platforms Pay Range and Compensation Package:The base salary range for this position is $165,000-$200,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors. Benefits & Perks:Medical insuranceDental insuranceVision insurance401(k) Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.