Customer Success (0 > 1 Leader)

About the role

This is Replo’s first dedicated Customer Success hire. We have thousands of active customers, meaningful revenue, and customers want to succeed with Replo. Every day we get validation that Replo solves customer pain points. Your job is to build the systems that improve activation, deliver constant value, and keep churn low by turning customer success into a durable growth lever for the company.

What You’ll Own

• Spend a significant amount of time talking to customers (calls, onboarding, QBRs, escalations)
• Design and implement Replo’s customer onboarding experience
• Define what “success” means for different customer segments
• Build repeatable processes for:
• Activation
• Ongoing engagement
• Risk detection & churn prevention
• Establish and own key metrics (activation rate, churn, retention, NPS, expansion)
• Identify churn drivers and work cross-functionally with Product, Sales, and Engineering to fix them
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
• Create systems that scale (tooling, playbooks, workflows—not heroics)
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