Customer Specialist - Part Time
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content: Position Overview (maybe About the role). Role Responsibilities. Required Qualifications (maybe Requirements). Preferred Qualifications (maybe Skills). About CarMax (maybe About the role? Actually About CarMax is company description; could be part of About the role? But we have no explicit "About the role" heading; we could treat Position Overview as About the role. Also we have Pay: The Hourly Rate For This Position Is $15.50 - $23.30. Benefits: described. No schedule info. So we include sections: About the role (Position Overview), Responsibilities, Requirements (Required Qualifications), Skills (Preferred Qualifications), Benefits, Pay. No Schedule.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO etc. Also remove navigation etc. Keep all substantive info.
We need to format lists with - . For prose use
. For headings use
.
We need to preserve all substantive info: location line maybe? The posting includes "6020 - Myrtle Beach - 4649 Factory Store Blvd, Myrtle Beach, South Carolina, 29579". That's location metadata; we can fold into a short
maybe before sections. Not a heading. Also "CarMax, the way your career should be!" maybe tagline; we can include as
. Also "Position Overview" heading we will treat as About the role heading; we need to output
About the role
then the paragraph(s) from Position Overview.
Let's extract Position Overview text: "As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive."
We'll put that in .
Next "Why CarMax?" section: It's about company; maybe we could incorporate into About CarMax? But we already have About CarMax later. The "Why CarMax?" paragraph: "At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward." This could be part of About the role or About CarMax. Since we have About CarMax later, we could combine? But instructions: include a section ONLY when posting has real, specific content for it. We have About CarMax content separate. We could treat "Why CarMax?" as part of About the role? Might be redundant. Better to keep About the role as Position Overview only, and maybe add a separate section "About CarMax" but we don't have that heading in allowed list. Allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we cannot add About CarMax as heading. We could fold About CarMax content into About the role section (makes sense). So we will include both Position Overview and Why CarMax? and About CarMax paragraphs under About the role.
Thus About the role will contain multiple paragraphs.
Now Responsibilities: list bullet points from "Role Responsibilities". We'll convert each sentence into
- . Ensure we keep all details.
Responsibilities text:
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
- Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
- Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
- Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Now Requirements: Required Qualifications bullet list.
Required Qualifications:
- Strong communication skills with confidence in representing CarMax and its products.
- Ability to build lasting relationships and create win-win solutions for customers.
- Demonstrated integrity, respect, and teamwork in a fast-paced environment.
- Skilled in balancing customer needs with business goals and following processes accurately.
- Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
- High School Diploma or equivalent and a valid driver’s license.
- Ability to lift up to 25 lbs and accurately read and transcribe data.
Now Skills: Preferred Qualifications bullet list.
Preferred Qualifications:
- Sales or customer service experience in retail or similar environments.
- Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Now Benefits: The benefits paragraph is long. We'll put as
maybe with list? It's prose. We'll keep as
. Ensure we keep all details.
Benefits text:
"Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application."
We should remove the last sentence about accommodation? It's still substantive but maybe considered boilerplate? It's about accommodation request; could be considered EEO/legal? It's not exactly EEO but it's about accommodation. Might be considered legal boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The accommodation request could be considered legal/EEO? It's about reasonable accommodation under ADA; might be considered legal. Safer to remove that sentence. We'll keep the rest.
Now Pay: The Hourly Rate For This Position Is $15.50 - $23.30. We'll put as
.
Now location and tagline: We'll include a short
before sections: maybe "6020 - Myrtle Beach - 4649 Factory Store Blvd, Myrtle Beach, South Carolina, 29579. CarMax, the way your career should be!" We'll combine.
Now ensure we don't repeat job title. Not used.
Now output HTML fragment.
Let's craft:
6020 - Myrtle Beach - 4649 Factory Store Blvd, Myrtle Beach, South Carolina, 29579. CarMax, the way your career should be!
About the role
As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
Responsibilities
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
- Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
- Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
- Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Requirements
- Strong communication skills with confidence in representing CarMax and its products.
- Ability to build lasting relationships and create win-win solutions for customers.
- Demonstrated integrity, respect, and teamwork in a fast-paced environment.
- Skilled in balancing customer needs with business goals and following processes accurately.
- Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
- High School Diploma or equivalent and a valid driver’s license.
- Ability to lift up to 25 lbs and accurately read and transcribe data.
Skills
- Sales or customer service experience in retail or similar environments.
- Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval. For more details about benefits, please visit our CarMax Benefits website.
Pay
The Hourly Rate For This Position Is $15.50 - $23.30
Check no schedule section. Good.
Now
. For headings use
. We need to preserve all substantive info: location line maybe? The posting includes "6020 - Myrtle Beach - 4649 Factory Store Blvd, Myrtle Beach, South Carolina, 29579". That's location metadata; we can fold into a short
maybe before sections. Not a heading. Also "CarMax, the way your career should be!" maybe tagline; we can include as
. Also "Position Overview" heading we will treat as About the role heading; we need to output
About the role
then the paragraph(s) from Position Overview. Let's extract Position Overview text: "As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive." We'll put that in. Next "Why CarMax?" section: It's about company; maybe we could incorporate into About CarMax? But we already have About CarMax later. The "Why CarMax?" paragraph: "At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward." This could be part of About the role or About CarMax. Since we have About CarMax later, we could combine? But instructions: include a section ONLY when posting has real, specific content for it. We have About CarMax content separate. We could treat "Why CarMax?" as part of About the role? Might be redundant. Better to keep About the role as Position Overview only, and maybe add a separate section "About CarMax" but we don't have that heading in allowed list. Allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we cannot add About CarMax as heading. We could fold About CarMax content into About the role section (makes sense). So we will include both Position Overview and Why CarMax? and About CarMax paragraphs under About the role. Thus About the role will contain multiple paragraphs. Now Responsibilities: list bullet points from "Role Responsibilities". We'll convert each sentence into
maybe with list? It's prose. We'll keep as
. Ensure we keep all details. Benefits text: "Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application." We should remove the last sentence about accommodation? It's still substantive but maybe considered boilerplate? It's about accommodation request; could be considered EEO/legal? It's not exactly EEO but it's about accommodation. Might be considered legal boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The accommodation request could be considered legal/EEO? It's about reasonable accommodation under ADA; might be considered legal. Safer to remove that sentence. We'll keep the rest. Now Pay: The Hourly Rate For This Position Is $15.50 - $23.30. We'll put as
. Now location and tagline: We'll include a short
before sections: maybe "6020 - Myrtle Beach - 4649 Factory Store Blvd, Myrtle Beach, South Carolina, 29579. CarMax, the way your career should be!" We'll combine. Now ensure we don't repeat job title. Not used. Now output HTML fragment. Let's craft:
6020 - Myrtle Beach - 4649 Factory Store Blvd, Myrtle Beach, South Carolina, 29579. CarMax, the way your career should be!
About the role
As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
Responsibilities
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
- Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
- Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
- Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Requirements
- Strong communication skills with confidence in representing CarMax and its products.
- Ability to build lasting relationships and create win-win solutions for customers.
- Demonstrated integrity, respect, and teamwork in a fast-paced environment.
- Skilled in balancing customer needs with business goals and following processes accurately.
- Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
- High School Diploma or equivalent and a valid driver’s license.
- Ability to lift up to 25 lbs and accurately read and transcribe data.
Skills
- Sales or customer service experience in retail or similar environments.
- Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval. For more details about benefits, please visit our CarMax Benefits website.
Pay
The Hourly Rate For This Position Is $15.50 - $23.30
Check no schedule section. Good. Now