Customer Specialist - Full Time
About the Role
As a Customer Specialist, you will play a key role in delivering an iconic, customer-first experience that sets CarMax apart. You'll act as a trusted guide, supporting customers through every step of their car-buying and selling journey. From facilitating appraisals and test drives to managing paperwork and repair orders, you'll ensure a seamless, transparent process that reflects CarMax's commitment to honesty and innovation. This dynamic role offers variety, autonomy, and the opportunity to collaborate across teams while making a meaningful impact on every customer interaction.
Responsibilities
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
- Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
- Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
- Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Qualifications
- Strong communication skills with confidence in representing CarMax and its products.
- Ability to build lasting relationships and create win-win solutions for customers.
- Demonstrated integrity, respect, and teamwork in a fast-paced environment.
- Skilled in balancing customer needs with business goals and following processes accurately.
- Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
- High School Diploma or equivalent and a valid driver's license.
- Ability to lift up to 25 lbs and accurately read and transcribe data.
Preferred Qualifications
- Sales or customer service experience in retail or similar environments.
- Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future– for our company, our customers, and the communities we call home.
Pay
The hourly rate for this position is $19.00 - $28.50.
Benefits
Except as otherwise required by state law, CarMax Associates are entitled to paid sick, vacation, and holiday time. Full-time hourly or commission/incentive eligible Associates may earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. Such Associates receive 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday, and if they work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Full-time salaried Associates are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website.