Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA Only - Starting October 2026

Ally Financial only succeeds when its people do—and that’s more than a cliché. We see our people as individuals with interests, families, friends, dreams, and causes that matter. Our focus is on the health and safety of our teammates, work-life balance, and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, learn, and evolve, with opportunities that adapt to your development.

Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

About the Role

Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.

Location Requirements

Applicants must reside within 100 miles of one of the following locations:

• Little Rock, AR (17500 Chenal Parkway Little Rock, AR 72223)
• Charlotte, NC (601 South Tryon Street Charlotte, NC 28202)
• Detroit, MI (500 Woodward Avenue Detroit, MI 48226)
• Dresher, PA (200 Dryden Road Dresher, PA 19025)

Pay

Compensation: $23/hr. + monthly incentives

Schedule

• Training class starts: October 5, 2026
• Work schedule after training:
• 8am - 5pm EST or (7am - 4pm CST) Monday through Friday
• 11am - 8pm EST or 12pm-9pm EST (10am - 7pm CST or 11am-8pm CST) one day per week
• 8am - 12pm EST or (7am - 11am CST) one Saturday per month

Requirements

• High-speed internet service required (minimum 25MB/s download, but 50MB or greater is preferred).

Responsibilities

• Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
• Contact Ally auto loan customers regarding late or missed payments.
• Understand reasons for delinquency and negotiate payment arrangements.
• Respond to customer inquiries via phone, workflow systems, and email.
• Research and resolve account discrepancies.
• Document all interactions clearly and accurately.
• Maintain professionalism and accuracy while managing accounts.
• Meet performance standards for call volume, delinquency, and customer satisfaction.
• Identify and recommend solutions to avoid repossession losses.
• Use computerized systems for tracking and troubleshooting.
• Maintain strict confidentiality of customer information.
• Adhere to all state and federal laws in the handling of accounts.

Qualifications

Minimum Qualifications

• High school diploma or GED equivalent.

Preferred Qualifications

• Experience in financial services or a related industry.
• Associate or bachelor’s degree in business or related field may be used in lieu of experience.
• Bilingual (Spanish) skills are a plus.
• Excellent listening, verbal, and written communication skills.
• Strong attention to detail and professional phone etiquette.
• Sales, negotiation, and skip tracing skills preferred.
• Proficiency with Microsoft Windows and internet-based applications.
• Ability to multi-task and meet key performance metrics.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
• Ability to work flexible hours, including weekends, holidays, and overtime as needed.

Benefits

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: Industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, 529 educational savings assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: Flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program.
• Building a Family: Adoption, surrogacy and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts.
• Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program, and other employee discount programs.
• Other compensations: Depending on the role, you may be eligible for travel allowances, relocation assistance, a signing bonus, and/or equity.

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