Customer Solutions Representative - Collector - Jacksonville, FL - Starting September 2026

The Work Itself

• Makes outbound phone calls and handles incoming calls to meet required performance standards and metrics.
• Contact Ally auto-loan customers regarding late or missed payments.
• Understand reasons for delinquency and negotiate payment arrangements.
• Respond to customer inquiries via phone, workflow systems, and email.
• Research and resolve account discrepancies.
• Document all interactions clearly and accurately.
• Maintain professionalism and accuracy while managing accounts.
• Maintain strict confidentiality of customer information.
• Adhere to all state and federal laws in the handling of accounts.

The Skills You Bring

• Minimum Qualifications: 0+ years of experience. High school diploma or GED equivalent.
• Preferred Qualifications: Experience in financial services or a related industry preferred. Associate or bachelor’s degree in business or related field may be used in lieu of experience. Bilingual (Spanish) skills are a plus. Excellent listening, verbal, and written communication skills. Strong attention to detail and professional phone etiquette. Sales, negotiation, and skip tracing skills preferred. Proficiency with Microsoft Windows and internet-based applications required. Ability to multi-task and meet key performance metrics. Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management. Ability to work flexible hours, including weekends, holidays, and overtime as needed.