Customer Solutions Representative

Key Responsibilities

• Manage daily customer communications, ensuring every interaction is professional, warm, and friendly.
• Actively listen to and respond to customer inquiries, confirming understanding of their needs.
• Utilize a consultative approach to present LES services, highlighting how our solutions meet customer needs and enhance their operations.
• Collaborate with a dynamic team of CSR professionals to achieve overall call center objectives and exceed customer expectations.

Qualifications

• A high school diploma or equivalent required.
• Exceptional verbal, written, and analytical skills.
• Bilingual in English & Spanish preferred.
• Proficiency in Microsoft Office and the ability to manage various systems for reporting and case management.
• Bilingual proficiency in English & Spanish required.