Customer Solutions Representative $17/hr + Commission

About the role

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. This role involves guiding customers through questions, concerns, or challenges, listening actively to understand the root of the issue, providing clear and effective solutions, maintaining and updating customer records, identifying opportunities to introduce customers to new or enhanced services, and engaging with potential customers to transform calls into meaningful sales opportunities.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
• Engage with potential customers, transforming every call into a meaningful sales opportunity
• Deliver fast, friendly, and accurate service by tailoring solutions to each customer's unique needs
• Promote and sell products by clearly highlighting their features and benefits, driving customer excitement

Requirements

• High school diploma or GED
• 6+ months of customer service or sales experience preferred
• Preferred experience in industries such as insurance, real estate, or other commission-based sales environments
• Strong computer navigational skills
• Solid business and sales knowledge
• Conversational, patient, and confident, with a positive attitude
• Ability to build rapport quickly, overcome objections, and be persuasive to finalize the sale

Qualifications

• Internal candidates must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Skills

• Natural problem-solving skills
• Good interpersonal skills
• Active listening skills
• Detail-oriented
• Confident and persuasive communication skills

Benefits

Performance-based bonus potential
Complimentary coffee available
Free on-site parking
Dedicated break rooms for rest and relaxation
Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs designed to support career growth and advancement
Professional and personal development through open-access courses via Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs

Pay

$17/hr plus performance-based bonus potential

Schedule

Full-time