Customer Solutions Arc I

About the role

As a Customer Solution Architect, you will work with customers, and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn’t afraid of a spreadsheet, and thrives on taking ownership and driving success.

Responsibilities

• Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
• Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
• Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
• Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
• Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage
• Work cooperatively with others across the organization to achieve shared objectives

Qualifications

REQUIRED KNOWLEDGE/SKILLS/ABILITIES: Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, end-user communication; Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study; Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI; Strong understanding of property management is required at both the corporate and property level; Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally; Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners; Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce; Ability to travel up to 20%.

PREFERRED KNOWLEDGE/SKILLS/ABILITIES: Proficient understanding of the multifamily industry and Affordable Housing programs; Prior experience with RealPage OneSite Leasing & Rents and/or On-Site Manager, and Document Management is preferred; 1-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations; Project management experience/ability to lead business discovery workshops; Technical writing acumen and ability to author custom statements of work; Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions; Experience planning, managing, and performing integration design, testing, and deployment.

Pay

Pay Range: USD $56,100.00 - USD $95,500.00 per year.

Benefits

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Professional development opportunities
• Performance-based bonus based on position