Customer Solutions Advisor

Job Details

Key Objectives

Responsibilities

Key Competencies & Skills

Expected Results

Resources

Who We Are

Perks

Opportunities for Advancement

Incredible Team Culture

Target earnings: $60,000–$80,000+, based on performance.

• Welcome and assist customers during service check-ins and walk-ins
• Proactively recommend relevant upgrades, add-ons, and accessories
• Accurately quote prices and book service appointments
• Keep customers informed on their unit’s progress and any new opportunities
• Maintain timely and professional communication throughout the customer journey
• Use CRM and scheduling tools to track leads, appointments, and service outcomes
• Support team members and participate in ongoing sales and service training

Meet or exceed monthly service-related accessory and upgrade sales goals

Maintain strong NPS (Net Promotor Score) through clear, positive communication

Drive repeat business through excellent service and follow-up

Minimize scheduling errors and ensure smooth service transitions for customers

Contribute to a high-performing, team-driven culture within the service department

Comprehensive benefits package including medical, vision, dental, and other supplemental coverages

401k matching

Employee discounts

Company-paid life insurance

Gym membership reimbursement

Opportunities for advancement

RV Borrowing Program

Access to a partner insurance agency for personalized quotes and coverage guidance on home, auto, RV, and specialty insurance products

Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.