Customer Services Specialist II

About the role

The Customer Support Specialist II provides a vital link between mdxhealth customers, sales team and the commercial operations group. The role works closely with an assigned regional sales team to support customer activities and sales objectives.

Responsibilities

• Maintain a high standard of service with respective customers group, which includes assigned accounts and sales personnel.
• Work closely with an assigned regional sales team to support customer activities and sales objectives.

Requirements

• Three plus years’ previous customer service experience.
• Two plus years related sales support experience (preferred).
• Three plus years customer service experience in healthcare or a clinical reference laboratory (preferred).

Qualifications

• High level of accuracy and attention to detail.
• Ability to adapt to changing procedures, policies and work environment.
• Ability to work in a fast-paced team environment.

Skills

• Excellent communication skills.
• Strong problem-solving abilities.
• Proficient in Microsoft Office Suite.

Benefits

• Comprehensive compensation and benefits package including a competitive salary, company paid medical, dental, vision and life insurance coverage, 401(k) with company match, generous employee discounts, a casual, but driven work environment, and the ability to make a real difference as a key contributor to our growth.

Pay

Hiring range: $30.00 to $34.00 per hour. The actual rate will be determined based on experience and other factors permitted by law.

Schedule

Shift: Monday thru Friday 6:30am to 3:00pm (Pacific time)

Accessibility

If you need an accommodation as part of the employment process, please contact Human Resources at: 866-259-5644.