Customer Services Specialist
About the Role
Responsible for providing leadership to the Business Services Customer Service Center staff. Greets customers for the Service Center and works to resolve more complex questions and issues. Aids in the development of procedures and training materials for Center HRMS and Finance classes. Coordinates and conducts training classes as well as implements online classes via the web. Oversees the set-up of email accounts for Service Center staff. Reviews daily audit reports and assists with maintaining integrity of the data.
May assist with performance assessment of the university's customer service needs; assists with developing business solutions to address those needs. Assists with processing and data entry of transactions. Performs other job-related duties as assigned.
Requirements
- Specialized training in basic trades, principles, procedures, practice, routines or techniques in a specific area or trade, typically acquired through up to 18 months of education or training beyond high school.
- Vocational competence in the operation of mechanical or electronic equipment may be required.
- Minimum of three (3) years of directly job-related experience.
- PeopleSoft experience is a plus.
- All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The department is willing to accept education in lieu of experience and experience in lieu of education.
Pay
$16.63 - $18.73 per hour