Customer Services Specialist

About the role

Loudoun County Department of Family Services seeks a Customer Services Specialist to join the Customer Services Unit. The successful candidate will provide front counter service, handle incoming and outgoing mail, direct phone calls, issue Electronic Benefit Transaction cards, maintain program documentation, and respond to customer inquiries.

Responsibilities

• Handle incoming and outgoing mail
• Provide front counter service
• Direct incoming phone calls
• Issue Electronic Benefit Transaction cards
• Maintain program documentation
• Respond to customer inquiries in-person and over the phone

Requirements

• High School diploma or equivalent and two (2) years of related work experience in a clerical position involving contact with the public and working with automated systems or equivalent combination of education and experience
• Bilingual in English and Spanish (preferred)
• Dependable, works effectively in a fast-paced, structured environment
• Proficient in Microsoft Office and experience using data systems and multi-line phone systems
• Maintains strong organizational skills
• Maintains confidentiality and demonstrates empathy and respect

Qualifications

• High School diploma or equivalent
• Two (2) years of related work experience in a clerical position involving contact with the public and working with automated systems or equivalent combination of education and experience
• Bilingual in English and Spanish (preferred)

Skills

• Connects with others effortlessly
• Communicates in a professional manner
• Establishes and maintains effective working relationships
• Demonstrates dependability and works effectively in a fast-paced, structured environment
• Proficient in Microsoft Office
• Experience using data systems and multi-line phone systems
• Maintains strong organizational skills
• Maintains confidentiality
• Demonstrates empathy and respect

Benefits

The position offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.

Pay

The pay range for this position is $40,000 - $50,000 annually, depending on experience and qualifications.

Schedule

This is a full-time position that may require you to work beyond the normal 8:30 a.m. to 5:00 p.m. workday, including nights, weekends, and holidays.

Job Contingencies and Special Requirements

• Employment is contingent upon the successful completion of criminal background, CPS, credit, and DMV checks
• Valid driver’s license and good driving record required (driving records may be reviewed annually for continued qualification)

Equal Employment Opportunity

Loudoun County Government is an equal opportunity employer and considers all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.