Customer Services Specialist ( 20/24 hr.) Franklinton Branch
Columbus Metropolitan Library · Columbus, OH · 1 mo ago
On-siteOTHR$18.01–$23.26/hrPart-time
We need to output HTML fragment with sections: About the role? Actually they have "About the Position:" and "What You’ll Do:" and "Minimum Qualifications:" and "Working Conditions and Physical Demands". Also they have Starting Pay Range and Schedule details. Also they have "What We Offer:" benefits. Also they have location and maybe other metadata.
We must not repeat job title as heading. Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections when posting has real specific content.
We have:
- About the Position: description of role. Could map to "About the role". Use
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections when posting has real specific content.
We have:
- About the Position: description of role. Could map to "About the role". Use About the role
then
with that prose. - What You’ll Do: list of duties. Could map to "Responsibilities". Use
Responsibilities
then- each duty.
- Minimum Qualifications: list of qualifications. Could map to "Requirements" or "Qualifications". The instruction says use headings like Requirements, Qualifications, Skills. We have Minimum Qualifications. Could use
Qualifications
then- each.
- Working Conditions and Physical Demands: could be part of Requirements or maybe separate? Could map to "Requirements" as well but we already used Qualifications. Might create a section "Working Conditions". But allowed headings list includes only those; but we could still use other headings? The instruction: "use
- .
Let's list them:
- Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed.
- Supports location’s customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers.
- Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.
- Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc.
- Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.
- Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned.
- Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials.
- Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings.
- Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed.
- Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks.
- Performs additional duties as assigned including serving on task forces, committees, etc.
Now Minimum Qualifications:
- High School Diploma or G.E.D required.
- Ability to express self effectively and concisely, both orally and in writing.
- Knowledge of Internet and database services.
- Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.
- Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.
Working Conditions and Physical Demands paragraph:
"The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs."
We could include that as a
under Requirements or Qualifications. Perhaps better to have a section "Requirements" that includes both Minimum Qualifications and Working Conditions. But we already have Qualifications heading. Could do:
Qualifications
- for Minimum Qualifications
- .
Pay section: Starting Pay Range: $18.01 – $23.26 hourly (commensurate with experience). Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy.
We'll put that in
maybe. Schedule section: Position Schedule details: "Position Schedule Monday and Wednesday 8:30am-1:30pm Thursday 2:00-7:00pm Alternating Friday/Saturday shifts 8:30am-1:30pm Sunday 1:00-5:00pm (as assigned 1-in-5)" We'll put that in
. Now location and note about internal candidates? Already included note in Pay. Location: Franklinton Branch. We'll include a short
at top: "Location: Franklinton Branch." Now ensure we don't repeat job title as heading. We'll not. Now produce HTML:
Location: Franklinton Branch.
About the role
As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location.
Responsibilities
- Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed.
- Supports location’s customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers.
- Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.
- Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc.
- Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.
- Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned.
- Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials.
- Provides training on library technology to customers and staff one
for Working Conditions. Or we could split:
Requirements
for Minimum Qualifications,Working Conditions
not in list but maybe okay. The instruction says use those headings e.g., but not strictly limited. Safer to stick to given headings. We could put Working Conditions under Requirements as aafter the list. Thus:
Requirements
- ... Minimum Qualifications items ...
Working Conditions and Physical Demands: ...
Now Benefits section: from "What We Offer:" list. We need to capture each benefit item: - A robust benefits package that supports your physical, mental, and financial well-being. - Comprehensive medical, dental, and vision plans to meet your healthcare needs. - A qualified employer for Public Service Loan Forgiveness. - Access to mental health resources and employee assistance programs for your peace of mind. - Generous paid time off and leave options to balance your work and personal life. - Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. - A variety of voluntary and supplemental insurance plans to complement your lifestyle. - Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/ We'll put each as - .
Pay section: Starting Pay Range: $18.01 – $23.26 hourly (commensurate with experience). Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy.
We'll put that in
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but we can use others? Safer to stick to those. Working Conditions could be part of Requirements or Qualifications. We'll include under Requirements maybe. - Starting Pay Range: we have pay range. Should create Pay section if posting actually states them. Yes, they have Starting Pay Range: $18.01 – $23.26 hourly (commensurate with experience). Also note about internal candidates. We should include that. Avoid filler like "commensurate with experience" is okay? It's actual content. We'll include. - Schedule: they have Position Schedule details. So we can create Schedule section. - Benefits: they have "What We Offer:" with benefits list. So Benefits section. - Skills: maybe not explicit; we could omit. - Requirements: we could combine Minimum Qualifications and Working Conditions. We must not include boilerplate like EEO, diversity statement, commitment, etc. Remove those. Also remove navigation, cookie, legal, EEO, scam-warning, duplicated lines, application instructions. There's no explicit application instructions. We must preserve all substantive information. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Location: Franklinton Branch Starting Pay Range: $18.01 – $23.26 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy We can include location and maybe note as a short
under Pay or separate? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include location and note in a
maybe under a generic "Details" but we don't have heading for that. Could just include a
after the heading? But we need to use headings for sections. We could have a
before first heading containing location and note. That's allowed as prose. Now About the Position paragraph: "As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location." We'll put that in
. What You’ll Do: list of duties (many sentences). We'll break each sentence into
- .
Let's list them:
- Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed.
- Supports location’s customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers.
- Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.
- Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc.
- Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.
- Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned.
- Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials.
- Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings.
- Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed.
- Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks.
- Performs additional duties as assigned including serving on task forces, committees, etc.
Now Minimum Qualifications:
- High School Diploma or G.E.D required.
- Ability to express self effectively and concisely, both orally and in writing.
- Knowledge of Internet and database services.
- Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.
- Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.
Working Conditions and Physical Demands paragraph:
"The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs."
We could include that as a