Customer Services Representative
Job Summary
You will be a central figure in our ambulatory clinic, ensuring every patient feels respected and comfortable through seamless coordination and attentive service. Every day, you will expertly manage calls, schedule appointments, room patients, and coordinate daily schedules, while also processing revenue, communicating test results, and warmly addressing patient concerns.
Responsibilities
- Expertly manage calls, schedule appointments, room patients, and coordinate daily schedules
- Process revenue and communicate test results
- Warmly address patient concerns
- Leverage the Virginia Mason Production System to enhance efficiency and patient safety
Required Job Requirements
- Six (6) months customer service or medical setting experience or Associate degree
- Professional demeanor with a positive, upbeat attitude
- Excellent organizational and interpersonal communications
- Detail oriented with ability to multi-task
- Capable to work independently with minimal supervision
- Able to effectively present information and respond to questions from administrative and clinical staff, groups of managers, patients and physicians
Preferred Knowledge
- Knowledge of medical terminology
Where You'll Work
Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
Pay Range
$25.25 - $35.67 /hour