Customer Services Professional

Key Responsibilities

• Manage and resolve service notifications, tickets, and work items requiring manual intervention.
• Monitor, prioritize, and clear operational backlogs and aging work queues.
• Identify and resolve stalled, incomplete, or unassigned workflow items.
• Validate, reconcile, correct, and re-enter data during system transitions.
• Maintain data accuracy and ensure all required documentation and fields are completed.
• Perform administrative cleanup and workload management activities.
• Routinely route work items to the appropriate teams for timely resolution.
• Support operational stabilization during system transition and hypercare periods.
• Ensure consistent documentation, proper case closure, and adherence to established processes.
• Work across multiple service management platforms while following standardized procedures.

Required Skills

• Experience in service operations, call management, ticketing, or service desk environments.
• Strong attention to detail with the ability to manage high-volume administrative workloads.
• Experience identifying and resolving workflow inconsistencies and process gaps.
• Ability to work efficiently across multiple systems simultaneously.
• Strong organizational and time-management skills.
• Able to follow documented processes with minimal supervision.
• Effective written and verbal communication skills.
• Proficiency in data validation, reconciliation, and administrative support activities.
• Ability to prioritize tasks in a fast-paced operational environment.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position.

Benefits

Health insurance, retirement plan, paid time off.

Qualifications

High school diploma or equivalent. Relevant certifications preferred.

Skills

Service operations, call management, ticketing, service desk environments.

Benefits

Health insurance, retirement plan, paid time off.