Customer Services Assistant

About the role

The University of Southampton Library Service is seeking a Customer Services Assistant to join their team. This role is suitable for those without prior library experience, looking for a position with strong customer service experience in retail, hospitality, or similar environments.

Responsibilities

• Provide frontline customer service in person, online, by phone, and email
• Respond to a wide range of enquiries and resolve straightforward queries
• Support students and staff to use library spaces, services, and systems
• Carry out administrative tasks and use digital systems to manage enquiries
• Contribute to a safe, well-organized, and welcoming library environment
• Support activities and events as required

Requirements

You will be based at Hartley Library but may be required to work across other sites as needed. The role is part-time permanent (26 hours per week) with a shift pattern of Monday-Thursday 07:45-14:15.

Qualifications

• Experience in a customer-facing role
• Strong communication and interpersonal skills
• Confidence using digital systems and learning new tools
• The ability to work both independently and as part of a team
• Good organization skills and attention to detail
• A calm and practical approach when dealing with queries and busy periods

Skills

• Proactive and enthusiastic
• Enjoy working with people
• Take pride in delivering a high standard of service

Benefits

• Salary: £25,249 to £26,707 pro rata per annum
• Generous annual leave plus University closure days
• Excellent pension scheme
• Structured training and development opportunities
• A supportive team environment within a large and varied service