Customer Service Video Technician

Working under the guidance of the Customer Service department, responsible for all aspects of the administrative function. Provides administrative and analytical support for a variety of operation functions, including organization, data maintenance, video retrieval, and customer service. This position is based in El Cajon, CA, supporting the MTS Contract and requires working predominantly night shifts.

About the role

Transdev is a global leader in mobility, operating in 19 countries with a team of 110,000 professionals. In the U.S., Transdev employs 32,000 people across 400 locations, maintaining over 17,000 vehicles. The company partners with cities, counties, airports, and universities to deliver safe, reliable, and innovative transportation solutions.

Responsibilities

• Manage Lost and Found:
  • Collect, organize, and properly distribute private objects.
  • Coordinate donation/destruction process of any unclaimed items.
  • Maintain daily database for Lost and Found items.
• Clerical Duties:
  • Investigate and escalate incident reports.
  • Retrieve videos and provide summaries of findings.
• Investigate customer complaints and assist with the investigation process.
• Cover the Receptionist Area for South Bay Administrative Clerk when needed.
• Other duties as assigned.

Requirements

• High school diploma or equivalent (GED) required; Bachelor’s degree preferred.
• 2 years of office experience preferred.
• Strong verbal and written communication skills in English.
• Professional, courteous, and effective interpersonal skills.
• Ability to handle customer inquiries and complaints with patience and professionalism.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organizational, time-management, and prioritization skills.
• Ability to work independently and collaboratively as part of a team.
• Ability to adapt to flexible or varying work schedules, including early mornings or late evenings.
• Travel requirement: 50% commute between Chula Vista and El Cajon offices as needed.

Pre-Employment Requirements

• Must submit to drug testing and a criminal background check.

Physical Requirements

• 100% of work is accomplished indoors in air-conditioned or well-ventilated facilities.
• Work is performed in an office or cubicle space equipped with a telephone and computer.
• Generally subjected to long periods of sitting, typing, or looking at a computer screen.
• Must be able to work shifts or flexible work schedules as needed.

Pay

$18.50 – $23.00 per hour.

Benefits

• Vacation: Minimum of two (2) weeks.
• Sick days: 7 days.
• Holidays: 7 standard holidays.
• 401(k) retirement plan.
• Medical, dental, and vision insurance.
• Life insurance and short-term disability.
• Voluntary long-term disability.
• Benefits may vary depending on location policy.