Customer Service Toll Free Line Operator

This position is remote in New York. If you are located within commutable distance to the office at 1561 Ulster Ave, 1st Floor, Lake Katrine, NY 12449, you will have the flexibility to work remotely.

About the role

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized.

Schedule

This is a full-time position requiring 40 hours per week, Monday through Friday. Shift schedules will rotate between 7:50 a.m. to 4:20 p.m. EST and 8:30 a.m. to 5:00 p.m. EST. Occasional overtime may be required to meet business demands, and employees may also be scheduled to work on certain holidays. Additionally, employees have the option to complete overtime hours on weekends if desired.

We offer 2 - 4 weeks of on-the-job training. The hours during training will be 8:00 am to 5:00 pm EST, Monday - Friday.

Responsibilities

• Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs))
• Ask appropriate questions and listen actively to identify specific questions or issues
• Educate and redirect the callers to the correct prompts on the line
• Work various reports while on the phone line
• Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance

Requirements

• High School Diploma / GED OR equivalent working experience
• Must be 18 years of age or older
• 1+ years of customer service experience in an office setting, call center setting or phone support role
• Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Experience with Microsoft Excel (managing workbooks, entering and manipulating data in existing reports)

Preferred Qualifications

• Healthcare experience

Telecommuting Requirements

• Reside within 100 miles of the office located at 1561 Ulster Ave, 1st Floor, Lake Katrine, NY 12449
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment.

Benefits

In addition to your salary, we offer:

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)