Customer Service Technician

Duties & Responsibilities

• Serve as a point of contact for customer inquiries, providing support via email and phone
• Aid with order entry, updates, and tracking to ensure timely delivery
• Review customer-provided documents for completeness and follow up if information is missing
• Communicate order status, changes, and any issues to customers and internal teams
• Collaborate with sales, production, and engineering teams to support customer needs
• Resolve order discrepancies, delivery issues, and general customer concerns
• Maintain accurate records of customer interactions, orders, and updates in internal systems
• Support the sales team with follow-ups, quotes, and general account support
• Participate in team meetings and assist with ongoing process improvements
• Follow company procedures, quality standards, and customer requirements

Qualifications

• A high school diploma or equivalent is required; an Associate's or Bachelor's degree is preferred
• Experience in PCB manufacturing or the electronics industry is a plus
• Strong communication and interpersonal skills are essential
• Good organizational skills and attention to detail are necessary
• The ability to manage multiple tasks in a fast-paced environment is important
• Basic computer skills, including proficiency in Microsoft Office (Excel, Outlook, Word), are required
• A willingness to learn and grow within a manufacturing environment is key
• A positive attitude and a team-oriented mindset are valued