Customer Service Technician

About The Role

Uniti’s team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You’ll Do

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve their communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain clean and organized company service vehicle.
• Complete necessary safety training and follow safety standards and regulations.

You Will Report To

The Manager of Local Operations.

Do You Have?

• Basic technology and math skills
• Valid driver’s license and safe driving record
• Ability to distinguish colors in use of color-coded cable
• Ability to use equipment with maximum load capacity of 275lbs
• Ability to lift up to 50lbs, capable of working aloft
• Able to successfully complete required safety training
• Able to work assigned schedules and extended hours including day, evening, weekend, and holiday hours
• Able to respond to after hour callouts
• High School Degree or GED equivalent

Even Better

• Customer service or sale experience
• Certifications or training directly related to the position
• Two-year technical degree in computers or electronics, or the equivalent in work experience

Qualifications - Minimum Requirements

• Education: High School Diploma or equivalent
• Certification/License: Must maintain a valid driver’s license and a safe driving record
• Physical Tasks:
  • Standing: 67-100%
  • Walking: 67 – 100%
  • Sitting: 0-33%
  • Driving: Car: Occasionally: 0-33%, Van: Continuously: 67-100%, CMV: Occasionally: 0-33%
  • Climbing: Continuously: 67-100%
  • Bending: Continuously: 67-100%
  • Crouching: Continuously: 67-100%
  • Pushing-Pulling: Continuously: 67-100%
  • Carrying: Continuously: 67-100%
  • Reaching Above Head: Continuously: 67-100%
  • Lifting-Lowering >1-15 lbs.: Continuously: 67-100%
  • >15-30 lbs.: Continuously: 67-100%
  • >30+ lbs.: Continuously: 67-100%
  • Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100%
  • >Fine Manipulating: Continuously: 67-100%
  • Operating Foot Control: Occasionally: 0-33%
• Auditory Visual Needs:
  • Hearing: Continuously: 67-100%
  • Near Vision: Continuously: 67-100%
  • Far Vision: Continuously: 67-100%
  • Peripheral Vision: Continuously: 67-100%
  • Depth Perception: Occasionally: 0-33%
  • Color Discrimination: 34 – 66%
• Exposures to:
  • Cold: Frequently: 34-66%
  • Heat: Frequently: 34-66%
  • Dampness: Occasionally: 0-33%
  • Heights: Occasionally: 0-33%
  • Vibration: Occasionally: 0-33%
  • Skin Irritants: Occasionally: 0-33%
  • Lung Irritants: Dust: Occasionally: 0-33%
  • Fumes/Gases: Occasionally: 0-33%
• Equipment Used in Job Performance/Working Environment:
  • Test Equipment
  • Ladders
  • Climbing Hooks
  • Hand and Power Tools
  • Van Types

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Education Assistance Plan

Our Company

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.