Customer Service Technician

Key Responsibilities

• Affords customers with product problems in the field via the telephone, email, or web chat;
• Includes assisting with installation, de-bugging and other service-related questions.
• Enters customer calls into CASE documentation system.
• Assists Supervisor in the accomplishment of department goals and objectives.
• Assists other departments with technical information, troubleshooting techniques, telephone support, and setting up equipment.
• Evaluates and performs customer driven request.
• Assists the Supervisor in locating and procuring parts, tools, or other aids to improve the department’s productivity.

Requirements

• An Associate’s Degree in a Technical field (i.e. computers, electronics), or one (1) or more years of equivalent electronics troubleshooting experience.
• One (1) or more years of electronic weighing equipment experience is a plus.
• One (1) or more years of customer service experience; experience in phone-based service setting is a plus.

Qualifications

• High level of interpersonal skills: influencing, resolving conflict, and creative problem-solving skills.
• Must work well under pressure and maintain professionalism during demanding situations.
• Must be self-motivated, confident, highly dependable, and have solid follow-up skills.
• Strong organizational skills and computer & keyboarding skills.
• Strong math skills to calculate figures and amounts such as discounts, percentages.
• Exceptional verbal and written communication.
• Ability to interact with other departments to gain access to necessary information and be able to multitask.
• Ability to respond to needs of customers in a timely and value-added manner.
• Professional telephone presence and ability to respond to customers in a timely and value-added manner.

Skills

• Valid Driver’s License

Pay

Competitive wages.

Schedule

Flexible work week scheduled anywhere between the hours of 6:30am to 6:30pm on weekdays and occasional Saturday mornings. Occasional overnight travel may be required.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending
• Disability
• Life
• Vacation
• Sick Time
• Holidays
• 401k
• 401k matching
• Wellness benefit programs

About the Role

Rice Lake Weighing Systems is a successful, growth-oriented company known as a leader in the weighing industry and our community. Located in scenic northwestern Wisconsin just 90 miles from Minneapolis, RLWS offers big city careers in a small-town atmosphere.