Customer Service Technician

Responsibilities

• Delivers and conducts follow-ups on equipment needs for each medical facility (Nebulizers, Phototherapy, and Breast Pumps) in accordance with company policy and procedures.
• Coordinates with the territory sales rep to ensure every clinic has the necessary product.
• Instructs the clinic on the safe and proper use of the equipment being delivered.
• Completes all paperwork promptly and accurately to support the delivery and billing functions of Neb Doctors.
• Utilizes Sales Software to document customer visits, sales activity, inventory, etc.
• Stores equipment within each facility, makes sure areas are clean, organized, and comply with all State and Federal laws.
• Attends and actively contributes to group sales meetings and ongoing training as scheduled.

Qualifications

• Education/Experience: High School Diploma, or equivalent education required; Bachelor's Degree preferred. 3-5 years in a sales and customer service experience. Prefer Healthcare or DME background.
• Requirements: Must live within the territory. Passion for quality customer service and a can-do attitude. Must have strong people skills and an interest in helping to improve the lives of others from a healthcare perspective. Have practical knowledge working with software (CRM) or quick to learn a new software. Must be organized. Must have excellent verbal, written, and assessment skills. Exceptional problem-solving skills. Ability to maintain confidential patient and company information. Demonstrate good customer service skills such as dealing courteously with the public, prospective patients, clients, and individuals within the organization. Ability to take direction and work independently with little supervision. Always represent Neb Doctors in a professional manner. Ability to pass a motor vehicle records check (MVR) having it show no major violations (including DUI) in the past 5 consecutive years.

Physical Requirements

• This position requires carrying and moving medical equipment up to 25 pounds and loading it into a vehicle as well as stocking the facilities (dolly will be provided).
• Repeating motions that may include the wrists, hands, and/or fingers to assemble products.
• Ability to safely operate a vehicle and drive between 6-8 hours a day.