Customer Service Technician

About the role

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Overview

We have an opportunity available for a Customer Service Technician on our Nash team in either Bentleyville, PA or Quincy, IL (based on candidate selected). This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities

• Process customer quotes accurately and efficiently.
• Handle order entry and order processing activities.
• Serve as a primary customer facing contact.
• Utilize Salesforce and SAP daily to manage customer and order data.
• Supports manufacturing customers.
• Works as part of a centralized customer service team.
• All team members perform similar functions (quoting and ordering), promoting cross training and coverage.
• Analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent’s performance.
• Focus on quote processing and order entry/processing for manufacturing customers.

Requirements

• A High School Diploma Required.
• 1+ years of experience in product and/or customer service.
• 1+ years of experience in using Microsoft Office suite, including Word, Excel, and PowerPoint.

Core Competencies

• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner.
• Provide first-class customer service & support by e-mail and phone.
• Able to handle multiple tasks in an efficient and professional manner.
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.

Preferences

• Bachelor’s degree in Business, Marketing, or Technical related field is preferred.
• SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus.

Travel & Work Arrangements/Requirements

This position will be based at either our Bentleyville, PA or Quincy, IL office, depending on the candidate selected. Travel is limited to rare circumstances only.

Pay Range

The pay range for this role is $45,000- $65,000 annually. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.